Brewpastor
Beer, not rocket chemistry
On January 30th I placed an order with a certain, large on-line home brew shop that I won't name but they say they have more beer in Concord, CA.
The order did not come, and did not come and so this morning I called. They told me they had sent me an e-mail (never received) and that the order was delayed because they did not have any white labs Cal ale yeast (their best seller). But magically, the yeast is in now and my package is supposed to go out today. Wow, isn't that a surprising coincident!
I had a similar problem last order. They did not have an item I wanted and so I told them to take it off the order and I did not want it. Just send me my stuff! So they did and a month later this package arrives and it is the stuff I told them to forget. And of course they charged my card.
If customer service is the mark of a business I think I will be shopping someplace else. The problem is they are the only source for some of the items I want.
Jerks.
The order did not come, and did not come and so this morning I called. They told me they had sent me an e-mail (never received) and that the order was delayed because they did not have any white labs Cal ale yeast (their best seller). But magically, the yeast is in now and my package is supposed to go out today. Wow, isn't that a surprising coincident!
I had a similar problem last order. They did not have an item I wanted and so I told them to take it off the order and I did not want it. Just send me my stuff! So they did and a month later this package arrives and it is the stuff I told them to forget. And of course they charged my card.
If customer service is the mark of a business I think I will be shopping someplace else. The problem is they are the only source for some of the items I want.
Jerks.