GrogNerd
mean old man
I hate it when the help desk assumes I'm stupid and that I somehow caused the problem, and then proceeds to insult me and accuse me instead of actually HELPING.
Not that this applies to you or anything.
I get some pretty stupid calls, but I never insult or accuse and the quicker I solve the problem, the quicker I can go back to doing nothing.
I have my customers trained so well, they call me before they start thinking they might begin to have an idea they may have a problem. I remind them they pay my company a lot of money to be able to call me. The maintenance contract we have with them is only for our application, but I let them know they can call me with any problem they come across.
as dumb as a lot of my customers are, they are some really nice people, I enjoy talking with most of them and I fully understand that without these idiots, I wouldn't have a job.