TripleTap
Member
I received my 20 gallon system from Stout this spring. The bottom outlet on the BK leaked. They gave the standard response and told me to find a welder. It was a real PITA. They agreed to swap it if I paid the shipping. That was not agreeable to me. I found a local welder. He could not get his tip in to get to the leak.
After that, they agreed to the exchange. It was frustrating because I spent months designing the system, weeks installing and plumbing it after it finally arrived...just to find out it leaked with my first run of water. then I get the run around....but now that it is resolved...Overall, I am pleased with the system. Still trying to calibrate the herms with the Blichmann tower of power.
It is there business and not mine...but I would rather they add $5.00 to every piece and just pay for the shipping to swap out faulty units. mistakes will happen and QC on goods from China can be tough. But the customer should not be the one doing the legwork.
Incidently, I have a 7 gallon fermentor that has been flawless for the last few years. I will be adding a larger one for my larger system soon. Probly from Stout.
Also my first Stout Boil kettle (9 gal) leaks as well. Very slightly. I never reported it because I never noticed it til I left a batch of One Step in it overnight. I still use it...the flames burn off the slight drip. Though I do not use it for beer anymore. It makes an awesome tank for crawfish/seafood boils. Open the valve drain the liquid in to a bucket....pour out on to a table and have a party!
I want to clarify that once they agreed to the exchange....they did pay for the return shipping.