- Joined
- Dec 5, 2007
- Messages
- 1,719
- Reaction score
- 759
Unless I'm misreading the time/date stamps on the emails, OP emailed a concern to SS that he had not heard back from them and that he was anxiously awaiting a reply on May 30, 12:02 PM PDT
He then got a reply saying to send SS an order number to have the discount applied to his order on May 30, 8:13 PM PDT or 8 hours and 11 minutes later.
Then 12 hours 52 minutes later on May 31, 2017 9:05 AM OP replies that he's no longer interested in buying from SS.
Did I get that right? If so what happened in the 8 hours 11 minutes to change your customer service perception?
It does seem a little ironic that someone is upset about a delay in customer service related to a military discount which occurred over Memorial Day weekend.
For the record I have no dog in this fight as I've never been an SS customer nor do I know anyone who works there.
He then got a reply saying to send SS an order number to have the discount applied to his order on May 30, 8:13 PM PDT or 8 hours and 11 minutes later.
Then 12 hours 52 minutes later on May 31, 2017 9:05 AM OP replies that he's no longer interested in buying from SS.
Did I get that right? If so what happened in the 8 hours 11 minutes to change your customer service perception?
It does seem a little ironic that someone is upset about a delay in customer service related to a military discount which occurred over Memorial Day weekend.
For the record I have no dog in this fight as I've never been an SS customer nor do I know anyone who works there.