I'm happy to post the thread, since it looks like you might have left that fact out of your review of our service on this forum??
Here's the entire communications with Ss Brewtech starting at the beginning. Note: It runs Chronologically backwards.
On Jun 21, 2017, at 7:26 PM, Kucera, Curt <
[email protected]> wrote:
Everyone has their own set of parameters relative to expectations.
You certainly have a right to your own expectations
The 3 day weekend didnt help, but there was time to get back to you before that hit . . . . still theres no excuse for not meeting your expectations.
Regardless, you should do what you feel is best. If that means buying from another company, we certainly understand
Regards,
Curt Kucera
CTO | Co-Founder
Ss Brewing Technologies, Inc
From: Bob Mazzucco [mailto:
[email protected]]
Sent: Wednesday, June 21, 2017 4:19 PM
To: Kucera, Curt <
[email protected]>
Subject: Re: [Ss Brewtech] Re: Armed Forces Discount
Were my expectations too high?
Bob Mazzucco
On Jun 21, 2017, at 6:52 PM, Kucera, Curt <
[email protected]> wrote:
Hi Bob,
Im really sorry to hear that. Typically, our customers rave about great customer service. . .
I guess not in this case.
Well look into how to improve this ASAP
Regards,
Curt Kucera
CTO | Co-Founder
Ss Brewing Technologies, Inc
From: Bob Mazzucco [mailto:
[email protected]]
Sent: Wednesday, June 21, 2017 8:36 AM
To: Thomson, Mitch <
[email protected]>; Kucera, Curt <
[email protected]>
Subject: FW: [Ss Brewtech] Re: Armed Forces Discount
Good Morning Mitch and Curt,
Hope this email reaches you guys! Thought you guys should know how unresponsive your customer service is. I was very excited about adding a Chronical BME to my homebrew operation but the poor response times to a person that is serious about purchasing your product led me to wonder how I would be handled as a customer that may have an issue with my equipment in the future. Customer service is very important to me and I dont feel like I got that warm fuzzy feeling that I think I should get when preparing to spend over $1000. Perhaps my expectations are too high?
Bob Mazzucco
From: Bob Mazzucco [mailto:
[email protected]]
Sent: Wednesday, May 31, 2017 9:05 AM
To: 'Ss Brewtech' <
[email protected]>
Subject: RE: [Ss Brewtech] Re: Armed Forces Discount
No thanks, although after researching I think you have the best product for my specific needs I think I will spend my money somewhere that appreciates my business!
Bob Mazzucco
From: Ss Brewtech [mailto:
[email protected]]
Sent: Tuesday, May 30, 2017 11:14 PM
To: Bob R Mazzucco <
[email protected]>
Subject: [Ss Brewtech] Re: Armed Forces Discount
##- Please type your reply above this line -##
Your request (3124) has been updated. To add additional comments, reply to this email.
Sserena
Sserena (Ss Brewtech)
May 30, 8:13 PM PDT
Hi Bob,
Go ahead and send me your order number after you're done purchasing, and I'll apply the military discount. Thanks!
Cheers,
Sserena
Bob R Mazz
Bob R Mazzucco
May 30, 12:02 PM PDT
Sserena,
I have not heard back from you since Thursday. What does this lead me to assume about Ss Brewtechs customer service. I understand Monday was a holiday but that leaves Friday and today as opportunities for you to respond.
Anxiously awaiting,
Bob Mazzucco
Bob R Mazz
Bob R Mazzucco
May 26, 3:24 AM PDT
Hello Sserena,
Yes, I would like to proceed!
Bob Mazzucco
Sserena
Sserena (Ss Brewtech)
May 25, 8:19 PM PDT
Hi Bob,
Yep! We do have a military discount. It's usually 10% (I say usually because sometimes people have really huge orders, like $5,000+ and we adjust accordingly for those). Let me know if you'd like to move forward with your order!
Cheers,
Sserena
Bob R Mazz
Bob R Mazzucco
May 25, 10:30 AM PDT
I am interested in purchasing your 14gal BME Chronical and my wife has given me a budget. With all of the accessories I am ordering with it the price comes slightly over my budget so I looked into if you guys ever have sales. I am happy to find out you do not but that puts me back to square one. I did see where you offer an Armed Forces Discount but don't see anywhere where is states what that discount is. I will eventually add your Glycol Chiller and more BME Chronicals but to stay under the wife's mandated budget I will either need a slight discount or remove some of the accesories that I deem necessary to start with.
Attachment(s)
SsBrewtech Order.jpg