I put in an order to get set up with new brewing equipment; ordered a ton of stuff, as well as a megapot with a valve, no thermometer.
It arrives, I'm stoked that it got here on Friday so I'll be able to brew this weekend, and . . . it has two holes, the second being for a thermometer; the invoice I got even specified "Megapot - 1 hole only". Needless to say, I'm upset; was planning on a big brew session with family this weekend, and now I can't - so I call up NB, tell them about it, how the invoice specified a 1-hole megapot, read off the invoice #, and they offer to ship out a thermometer to plug the hole, no charge to me.
Very happy with the customer service; will buy from them again (already planning at least 3 new kits + equipment)
It arrives, I'm stoked that it got here on Friday so I'll be able to brew this weekend, and . . . it has two holes, the second being for a thermometer; the invoice I got even specified "Megapot - 1 hole only". Needless to say, I'm upset; was planning on a big brew session with family this weekend, and now I can't - so I call up NB, tell them about it, how the invoice specified a 1-hole megapot, read off the invoice #, and they offer to ship out a thermometer to plug the hole, no charge to me.
Very happy with the customer service; will buy from them again (already planning at least 3 new kits + equipment)