Capn_James
Well-Known Member
Seriously. I'm not busy this weekend.
They showed up Friday!!!! They look amazing, worth the wait![/QUOTEY]
You previously said they were worth the wait. I'm confused. Wait, maybe it's just you who is confused, Cap'n
Whaaaaaaaat?
I had mine done custom and they were as fast as could be to respond, sent me a paypal invoice, and a week later i had a top quality product. To clear up what i wanted he even sent technical drawings to verify what i wanted.
I do not understand the gripe. They're offering to take care of the problem.
Hey Spike, if i wanted a kettle i purchased from you modified and covered shipping both ways is that a possibility?
I can't believe people are sticking up for this. Spike/Tim, the lack of communication from your company is horrible. I can post the email from November saying that my kettles were shipping that week. Then NOTHING. If I had known things were going to run this route, I would have had my keggles modified.
On a side note, I will sell anyone on here anything they want and not deliver. Wait, I will deliver. Who wants a ketchup packet?
lol
"i guess it would be nice if you called all the ticket holders if the game was going to be rained out."
Do you have an order number, name, email or something we can look up your order with?
I'm assuming you purchased a pre-sale kettle. The pre-sale was advertised as a 1 month wait but you'd be first to receive the new kettles when we had them welded and ready to ship. Most of the kettles shipped on time. The sight glasses were delayed maybe an extra week. All pre-sale orders were printed and set aside. Our old system (now on a new system) did not live update tracking; it just sent out an email with a tracking number.
If you can get us an order number I'd be happy to look up where we messed up with communication so it doesn't happen again.
-Tim
It was an extra month, not a week.
Whaaaaaaaat?
I had mine done custom and they were as fast as could be to respond, sent me a paypal invoice, and a week later i had a top quality product. To clear up what i wanted he even sent technical drawings to verify what i wanted.
I do not understand the gripe. They're offering to take care of the problem.
Hey Spike, if i wanted a kettle i purchased from you modified and covered shipping both ways is that a possibility?
About the technical drawings... my kettles did not show up as the tech drawings had everything shown. The locations of everything are workable, just not what I asked for and signed off on.
About the technical drawings... my kettles did not show up as the tech drawings had everything shown. The locations of everything are workable, just not what I asked for and signed off on. This is such a joke. I just want my money back.
Sounds like you guys are definitely having quality control issues. Is nobody performing inspections before shipping? These are obvious details... how are they missed: unreadable site glass shields, wrong size FB, wrong pickup tube, scratched kettles, upside down thermometers, custom work that doesn't match drawings?? Good on you for making it right, but it seems you have QA to work out.
I will post pics tomorrow. My couplers are wayyyyy off center. They drain from the side. It's great trying to rebuild things to work around a "custom" product. I didn't need more work, I just wanted to brew some GD beer. Again, unused equipment for a refund?
Alright. Issues noted and offer to work them out has been made. Let's drop the back and forth on this in this thread.
I will post pics tomorrow. My couplers are wayyyyy off center. They drain from the side. It's great trying to rebuild things to work around a "custom" product. I didn't need more work, I just wanted to brew some GD beer. Again, unused equipment for a refund?
Sounds like you guys are definitely having quality control issues. Is nobody performing inspections before shipping? These are obvious details... how are they missed: unreadable site glass shields, wrong size FB, wrong pickup tube, scratched kettles, upside down thermometers, custom work that doesn't match drawings?? Good on you for making it right, but it seems you have QA to work out.
Ahhh! That looks soooo good. I really want to get a new MT from Spike... Gotta see what kind of refund we get this year. I am in the doghouse for spending a bunch of money on an extra vehicle... Who knows... Maybe I'll win the Spike contest and get one for free.
I've also been talking to my LHBS to try and motivate them to consider contacting Spike to start carring them. They only carry Polarware, and Blichman currently. I'm sure that if they carried a few Spike products, people would clearly see the quality differences.
I just did a review of the spike kettle. I am really impressed with it!
Nice review...
Thanks? Not sure what you meant with the ellipsis (there is a link to the review in my post)
I just did a review of the spike kettle. I am really impressed with it!
Enter your email address to join: