Who'd you ask... Blichmann? Haaaaahhaaaa!!
Who'd you ask... Blichmann? Haaaaahhaaaa!!
Scratches are unacceptable for a product at this level IMO. Scratches could not have happened in shipping if the box is intact in that area. Sounds like some QA gaps.
My box had a good sized hole where the pot handle was. No damage to anything other than the cardboard (luckily!).
That's a shame that they arrived in that condition. If you contact SpikeBrewing I'm sure they'll be able to make it right. These guys have some of the best customer service I've personally experienced.
One other nit that I need to speak with Spike about is that the laser etching on the sight glasses is so faint that it is near invisible and not useful at all. You might be able to make out a very faint "8". This is from approximately 2 inches away at a perfect viewing angle. In all others, it's not visible at all:
View attachment 327079
Unfortunately, the holidays have gotten in the way of my first brew day, which will finally be this afternoon
Maybe they can run a better batch of these and replace them?
Another month? Anybody want to purchase 2 15 gallon kettles? I have only used them once. They are V3. I'm over them.
Another month? Anybody want to purchase 2 15 gallon kettles? I have only used them once. They are V3. I'm over them.
Another month? Anybody want to purchase 2 15 gallon kettles? I have only used them once. They are V3. I'm over them.
What is whiling? Just irritated that I had to wait an extra month for a product and then when it does show up it is not what is shown. I work in sales and this would not fly in my industry. No communication from the vendor on a delay (pretty simple mass email imho) and then nothing after the fact. We have to contact them for a replacement? It should just be sent with a confirmation email for a delivery address.
We have to contact them for a replacement? It should just be sent with a confirmation email for a delivery address.
It's not mistakes. We all make mistakes. They may put out a quality product but the customer service is ****.
have you contacted them? i don't believe i have ever waited more than 24 hours before getting a response. and as ben can attest, i have sent A LOT of e-mails over the last several months. out of all the various companies i have dealt with, spike is number 2 on my list. and this isn't just brewing companies, this is everything. and trust me, i have contacted A LOT of companies over the years.
this is not some giant corporation with fancy e-mail algorithms. to expect some type of automated e-mail updating specific customers to specific problems is unrealistic.
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