EvilTOJ
Well-Known Member
Great, fat x nub is feeling the hulk rage!
This is why i am on zoloft
I bought my grain and left the store. I won't be going back. Anyone else have similar experiences? I would think they would love to talk beer to a new brewer! I have spent enough money in there too, at least $600 in the last month! Oh well. Guess I will be buying my stuff online now.
I don't have suggestions for online stores- if you are in the LA areaAnyways, I just happened on this post while I was getting ready to put out another post asking if any of you have had better luck with some online shops that might make up in customer service what they don't have in savings. I make enough money at my gig to enjoy spending it on a hobby like making beer. I expect to be served with a smile, if not a draft, not insulted.
Any suggestions?
I would have loved to drop the 4lbs. But brew night is tomorrow. So I am screwed in that aspect.
HEARTSHOMEBREW.COM should be avoided!!
I had no idea their reputation was already so bad.
HA! I've only been on this forum for a little while, but when I saw this thread I immediately asked myself " I wonder if this guy is from Orlando". I had the worst experience with Hearts. And I'm from Tampa. I drove all the way over there so the owner could talk to me like I was an idiot. Granted, I was new to home brewing, but I went there for help and got serious bad attitude. I haven't been back since and don't plan to.
For the first ten years I brewed I bought all my supplies form Hearts. I thought it was a great place. Good selection, open late, lots of imported beer to sample. It I called ahead they would smack a pack of yeast if needed ahead of my pickup. There were about 3 owners. Two were great guys. The third I never bothered with. I would still be buying form them except they are 1000 miles away in a foreign country.
Paul
I don't have suggestions for online stores- if you are in the LA area
Steinfillers in Long Beach is a great shop IMHO (my local). The home beer/wine/cheese making shop In Woodland Hills also was a great resource (I have not been up to that shop in years though).
The one I go to in Northern VA, when I attend college, is much more polite and made a point of making sure I use their store for my needs.
I just want to say, that I went back into Hearts homerew today, and I had a GREAT time talking to the owner, he was friendly, helpful, and a pleasure to be around.
I told him about the bad rap that they get, and he explained that they concentrate on the internet orders, and if they are behind, trying to get them out the door, that they can be a little short. They run the store as a one man operation, so you can see that if he has internet orders, and a guy walks in, he cant do both at the same time. He also explained that if he talked to someone all the time like he talked to me today, that it would really put them behind. Today being Friday, it wasnt that busy, so, like I said we had a good time talking beer.
I understand more, why Hearts is the way that they are, and although I may not agree with it 100%, I definately have a better understanding about it.
Since I was there I picked up one of his homemade stir plates, and a 2000ml flask, and the book "Designing Great Beers".
Anyways, just thought I would post a "happy" trip, since I was one of the original people that said it was horrible there.
I just want to say, that I went back into Hearts homerew today, and I had a GREAT time talking to the owner, he was friendly, helpful, and a pleasure to be around.
I told him about the bad rap that they get, and he explained that they concentrate on the internet orders, and if they are behind, trying to get them out the door, that they can be a little short. They run the store as a one man operation, so you can see that if he has internet orders, and a guy walks in, he cant do both at the same time. He also explained that if he talked to someone all the time like he talked to me today, that it would really put them behind. Today being Friday, it wasnt that busy, so, like I said we had a good time talking beer.
I understand more, why Hearts is the way that they are, and although I may not agree with it 100%, I definately have a better understanding about it.
Since I was there I picked up one of his homemade stir plates, and a 2000ml flask, and the book "Designing Great Beers".
Anyways, just thought I would post a "happy" trip, since I was one of the original people that said it was horrible there.
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