FedEx delivered this thread back in August '07....
Anywho, I don't have any beef with FedEx nor UPS. Even the Post Office is generally good, save for the more recent dingbat working there that forgets to put pickup slips in the box.
DHL, on the other hand, is a worthless POS. I had a digital camera coming back to me from being repaired and Kodak(I got a story about them too) sent it DHL, which I didn't want. I got email notification with tracking the day Kodak sent it back. After about 5 days, I check and it's sitting in the local DHL office. I check the next day, and it says it's out for delivery. By that evening, nothing came. I check the next day and it says delivery was attempted and won't be attempted again! I was home all that day and those A-holes never even stopped here! I call that local office and they already sent it back to the main distribution hub! I had to call the distribution center and they told me the local branch tagged the address as wrong and undeliverable. I had the guy read it to me and it was in fact correct. Once sorted out, he sent it back to the local office who then told me I had to come pick it up when they unloaded the truck. Furthermore, it took two hours of me waiting there on a Saturday to get my camera back.
You want to know why they didn't deliver to my correct address, the one on the box, the one that FedEx and UPS have been getting right for 25+ years? It's because DHL didn't want to send their driver 30 miles away to deliver a little parcel that was the only one for that area. Not ineptitude, not miscommunication, but
laziness and
greed.
Even my last employer quit using DHL because they just sucked that bad. Same with Airborne Express who was bought out by DHL. My employer was right in a major industrial area and got
daily UPS/FedEx deliveries, too.
Maybe it comes down to the idividual regional offices and the people running them, but I hear more reliability and customer service complaints about DHL than I do the other three.