I recently bought a 15g kettle from them and am pretty happy with it so far. By looking at it and picking it up, you can tell it's definitely a high quality kettle, at the level of Stout, Blichman, etc. Unlike your experience, I knew exactly what I was getting because of the pictures and emails back and forth. Yes, it does come with NPT valves but they are the 3-piece ones and you can always change over to TC ones later. Realistically, for $275 for the kettle + valve + thermometer, it's a great deal. I'm about to pull the trigger on another one with a sight glass. The logo doesn't bother me (i.e. Blichman). It did arrive with a small dent on the bottom but every kettle I've ever mailed order came with a dent also (must be my bad luck) so it's not a big deal.
I think you've missed my point.
I'm not unhappy with my kettles and the quality of the product I recieved isn't necessarily what's in question. My experience as a customer was not pleasant. Keep in mind that I placed my order nearly a year ago before Bru Gear's product had evolved into what it is today.
My order was for three 20g kettles, one false bottom, and one HERMS coil, which for me (and I'm sure the vast majority of the HBT community) accounted for a substantial investment. For that reason I am at liberty to scrutinize a company for sending a different product than what I saw originally, for failing to communicate those changes to me, for failing to communicate the numerous push-backs in production, for not addressing specific points in my attempts to communicate with them, and for failing to provide hardware that is compatible with their own product without adaptors.
Granted, Bru Gear did provide adaptors, but the explicit purpose of investing in equipment with TC fittings is to avoid threads and adaptors. After the communicative hassle and the immense wait, it was pretty disappointing to find that purpose defeated and realize the necessity for further investment that I shouldn't nor was expecting to have to make.
Everything considered, I was then (and still am) in support of a more competitive market for advanced home brewing equipment, which is why I put the money up in the first place. Bru Gear was already manufacturing professional scale equipment when it decided to expand into the home brewing market, so this is only the beginning for them and for the benefit of the home brewing community they should keep it up. Obviously their early stages were high pressure because of time, money, production errors and a highly scrutinous customer base, but now that they have successfully launched their line of home brewing equipment I hope and expect they will get better.
The Blichmann logo's size pales in comparison to the giant, bold Bru Gear logo and was well put by brrman:
ridiculous and self promoting beyond reason