cheesecake
Well-Known Member
Are you guys closed for the holidays? Placed a order on the 26th and theres no update yet?
Are you guys closed for the holidays? Placed a order on the 26th and theres no update yet?
Are you guys closed for the holidays? Placed a order on the 26th and theres no update yet?
I know they were there today, I stopped by this morning and wasn't impressed with the "showroom". Lots of empty, dusty shelves. They must depend on their internet sales to keep them going. I have heard that they have great shipping rates and quick turn around time. I'll stick with my local Brew Shop.
I would like to give them a big thanks for sponsoring The Brewing Network shows. I really like their shows.
I'm starting to get pissed at Brewmasters Warehouse at the moment. I have used them pretty much exclusively for the last few years as my source for grains, hops, and yeast and it usually has been a good experience. For the first couple years I was receiving my orders within two to three days of placing them. I was getting emails letting me know that my order was shipped. If my order was going to be delayed, they let me either know through email or by phone.
The last item is really making me angry. I placed an order for a recipe for an English Mild posted on this site. There are a total of 5 ingredients - Marris Otter, Caramel 60, Chocolate malt, fuggles, and WYeast 1968. It is not a complicated or unusual order. So why, having placed this order on Tuesday, February 5th does my order status still say "Pending". I haven't received an email saying why they've delayed shipment, but they certainly had no problem processing my credit card within hours of placing the order.
BMC used to be a great HBS store with great service. The website was always a little clunky and items were not listed as being out of stock - but I could live with that. I'm done with them until they get themselves together again. I don't know if it is new management or if the previous ownership isn't around as much, but its inexcusable. My next order will be elsewhere.
Darwin18 said:I'm starting to get pissed at Brewmasters Warehouse at the moment. I have used them pretty much exclusively for the last few years as my source for grains, hops, and yeast and it usually has been a good experience. For the first couple years I was receiving my orders within two to three days of placing them. I was getting emails letting me know that my order was shipped. If my order was going to be delayed, they let me either know through email or by phone.
The last item is really making me angry. I placed an order for a recipe for an English Mild posted on this site. There are a total of 5 ingredients - Marris Otter, Caramel 60, Chocolate malt, fuggles, and WYeast 1968. It is not a complicated or unusual order. So why, having placed this order on Tuesday, February 5th does my order status still say "Pending". I haven't received an email saying why they've delayed shipment, but they certainly had no problem processing my credit card within hours of placing the order.
BMC used to be a great HBS store with great service. The website was always a little clunky and items were not listed as being out of stock - but I could live with that. I'm done with them until they get themselves together again. I don't know if it is new management or if the previous ownership isn't around as much, but its inexcusable. My next order will be elsewhere.
I am unfortunately having a completely different experience !
I placed my order on Friday at 8:00 a.m. My order status has said pending ever since. I called yesterday to check on the order, to make sure the problem wasn't on my end.
Wait, you placed an order on a Friday, and called Monday to find out what the hold up was? Or was it two Friday's ago? These guys usually ship quick if they have everything in stock, and I normally get an email within a few days if something is not in stock. Try emailing maybe?
Maplehead74 said:*update*
My order shipped today and tracking says it will be arrival will be Friday . So, one week total. Not exactly the magic that I have been reading about in the thread , but I can't complain about a 7 day turn around.
Lesson learned : If ordering don't wait till the last min to order , plan a week or two ahead . Otherwise walk into your LHBS and walk out with your recipe.
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