Since they have stopped bulk base malt discounts and have raised per pound prices shockingly, and raised prices generally, I will not be using them as my sole source of brew supplies. Perhaps they are content with the walk-in trade.
Since they have stopped bulk base malt discounts and have raised per pound prices shockingly, and raised prices generally, I will not be using them as my sole source of brew supplies. Perhaps they are content with the walk-in trade.
Once again thank you everyone for your observations and attention to detail. While rolling out our new system it was brought to our attention that some prices have changed dramatically. Part of building the best customer experience is having competitive prices. Please know that at Austin Homebrew Supply we have and will continue to adjust our prices so that we can offer you the customer the best shopping experience possible. We will be reviewing all of the current prices and adjusting them appropriately.
Thank you for your input and patience.
Some notes from the order. Called AHS and asked what kind of yeasts were included in the kits and they were US-05 for the Budget IPA and US-04 for the Toasted Coconut Porter.
Since when did customer service equate to getting free stuff?
Bad customer service: "I went back and told them I was missing 1lb of DME and they told me to screw off."
Good customer service: "I went back and told them I was missing 1lb of DME and they gave it to me."
Bad customer service: "I went back and told them I was missing 1lb of DME and they told me to screw off."
Good customer service: "I went back and told them I was missing 1lb of DME and they gave it to me."
Since when did customer service equate to getting free stuff?
Bad customer service: "I went back and told them I was missing 1lb of DME and they told me to screw off."
Good customer service: "I went back and told them I was missing 1lb of DME and they gave it to me."
Wow.....
How about it should have been in the bag in the first place. Not that hard to get it right. Should the customer have to double check the ingredients/ contents of the bag every time they leave ANY store? Nope.
So what is your time and trouble worth Teromous?
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