user 40839
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I know, I know... another thread blowing smoke up Todd Burns' arse. But (like all the others) it's justified.
Back in January, I was granted a budget from our impending tax return to build a kegerator. Not knowing what I was going to be building, I opted for a four picnic tap system, contacted Todd, got a quote. They were running a 10% off sale for the superbowl at the time, but even without that discount, the price was great. So I told Todd I'd be sure to snag them, as soon as the government sent us our refund.
By the time it showed up a month later, the sale was over - but Todd stood by his original quote, and gave me the discount anyway. And a free 10lb tank upgrade they were doing at the time as well.
Wha wha Whaaaaa?
So impressed was I, that I tacked on Perlick taps for the build I'd finally settled on - a five tap keezer. Everything arrived in really short order - and here's where my current love for Keg Connection lies.
I finally finished my keezer this week. It's been a pain to build - I'd forgotten how unforgiving wood can be. But she looks great, and I'm happy with the way it came out. But there was a problem... when I pulled the shiny new Perlicks out of their boxes to install them, I noticed one of them had a bent lever. Like, badly bent. Like, not able to seal at ALL bent. I hooked it up anyways, just to test, and went from tap to tap with a keg of starsan to clean the lines, and test for leaks. Sure enough, the jankey faucet wouldn't seal - and I discovered another one of them wouldn't seal properly either, despite reseating the o-ring, cinching down the lever nut, etc.
So I shot Keg Connection an email last night, more in hope than anything else. I mean, no store would deal with this sort of thing, where the faucets were ordered over three months ago, right? What's to say I haven't been using it from day one, and had taken to driving over them in my car, or beating on them with a baseball bat? My own stupid fault for just leaving everything in their boxes until I got around to the build. Any store would just tell me "Sorry for your troubles, but you bought these back in February, and at this point it's too late to send them back", right?
Wrong-o!
Here's the email I got from Todd this morning:
I was planning on going as cheap as possible for a portable build I'm going to start for the Summer - scouring ebay and Craigslist for parts, but this guarantees I'll be buying new and going back to Todd for everything.
Anyways, just a heads up. In a time when companies are all about making as much as they can for as little as they can, when buying anything, even online, makes you think "Wow, that was more expensive than I thought" it's nice to know there's still some businesses out there who stand by what they sell, and take care of their customers. I know there's lots of awesome shops associated with HBT, I've bought from most of them, and think they all rock. But when it comes to kegging gear, I REALLY can't say enough great things about these guys.
Back in January, I was granted a budget from our impending tax return to build a kegerator. Not knowing what I was going to be building, I opted for a four picnic tap system, contacted Todd, got a quote. They were running a 10% off sale for the superbowl at the time, but even without that discount, the price was great. So I told Todd I'd be sure to snag them, as soon as the government sent us our refund.
By the time it showed up a month later, the sale was over - but Todd stood by his original quote, and gave me the discount anyway. And a free 10lb tank upgrade they were doing at the time as well.
Wha wha Whaaaaa?
So impressed was I, that I tacked on Perlick taps for the build I'd finally settled on - a five tap keezer. Everything arrived in really short order - and here's where my current love for Keg Connection lies.
I finally finished my keezer this week. It's been a pain to build - I'd forgotten how unforgiving wood can be. But she looks great, and I'm happy with the way it came out. But there was a problem... when I pulled the shiny new Perlicks out of their boxes to install them, I noticed one of them had a bent lever. Like, badly bent. Like, not able to seal at ALL bent. I hooked it up anyways, just to test, and went from tap to tap with a keg of starsan to clean the lines, and test for leaks. Sure enough, the jankey faucet wouldn't seal - and I discovered another one of them wouldn't seal properly either, despite reseating the o-ring, cinching down the lever nut, etc.
So I shot Keg Connection an email last night, more in hope than anything else. I mean, no store would deal with this sort of thing, where the faucets were ordered over three months ago, right? What's to say I haven't been using it from day one, and had taken to driving over them in my car, or beating on them with a baseball bat? My own stupid fault for just leaving everything in their boxes until I got around to the build. Any store would just tell me "Sorry for your troubles, but you bought these back in February, and at this point it's too late to send them back", right?
Wrong-o!
Here's the email I got from Todd this morning:
I mean, come ON!!!
I was planning on going as cheap as possible for a portable build I'm going to start for the Summer - scouring ebay and Craigslist for parts, but this guarantees I'll be buying new and going back to Todd for everything.
Anyways, just a heads up. In a time when companies are all about making as much as they can for as little as they can, when buying anything, even online, makes you think "Wow, that was more expensive than I thought" it's nice to know there's still some businesses out there who stand by what they sell, and take care of their customers. I know there's lots of awesome shops associated with HBT, I've bought from most of them, and think they all rock. But when it comes to kegging gear, I REALLY can't say enough great things about these guys.
