Received Dented Better Bottle - Home Brew Forums
Home Brew Forums > Home Brewing Beer > Equipment/Sanitation > Received Dented Better Bottle

Reply
 
Thread Tools
Old 09-12-2008, 11:14 PM   #1
Austin_
Recipes 
 
Mar 2008
Nashville, TN
Posts: 822
Liked 10 Times on 10 Posts



Hi all.

I came home today to a delivery from Austin Homebrew. I had ordered a 6 gallon better bottle. It is my first Better Bottle. The only problem is that in shipping it managed to get dented on one side. I was able to push out most of the dent with my carboy brush, but a few small dents remained. My questions are whether or not these small dents matter, will it weaken the bottle at all, and do any of yall have dented better bottle that work fine?

If it works fine I don't care if it's dented. Seems more of a hassle to send it back and get a new one than to live with a cosmetic defect. What are yalls opinions?

Sorry for the image quality. My camera is dead and I had to use my phone.



Thanks!



 
Reply With Quote
Old 09-12-2008, 11:16 PM   #2
talleym0nster
Recipes 
 
Aug 2008
Las Vegas
Posts: 127

If I pay for a new product, I want it to be in new condition.....or a credit for my next order....


__________________
Quote:
This is your life and it's ending one minute at a time.
HBT addict since 2005 Melvin Rooter Brewing Co. (yep....changed the name!)

 
Reply With Quote
Old 09-12-2008, 11:28 PM   #3
StunnedMonkey
Recipes 
 
Aug 2008
Fort Wayne, IN
Posts: 1,133
Liked 21 Times on 18 Posts


My concern wouldn't be so much about the bottle being weaker so much as whether or not the dent caused any surface imperfections on the inside of the bottle that could be a harbor for bacteria. I think I'd definitely ask for a replacement.
__________________
Tap 1:Traditional Bock
Tap 2:Robust Porter
Tap 3:California Common
Tap 4:Old Ale
Tap 5:IPA

 
Reply With Quote
Old 09-12-2008, 11:34 PM   #4
eddie
HBT_LIFETIMESUPPORTER.png
Recipes 
 
Aug 2007
Hermon, Maine
Posts: 1,076
Liked 3 Times on 3 Posts


Contact Austin Homebrew Supply. I'm sure they'll make it right.

 
Reply With Quote
Old 09-13-2008, 01:31 AM   #5
Duckfoot
Recipes 
 
Jul 2008
Dürty Soüth, GA
Posts: 1,362
Liked 6 Times on 6 Posts


I got my last BB that was dented for a discount at a LHBS.... All has been well so far...

However, if you paid new, I would expect new....

Just my $.02...
__________________
On deck : DFB Triple Black Death By Chocolate Stout
Primary: Notta...
Secondary: 21 Year Mead...
Kegged : DFB Belgian Pale, DFB Brown, DFB Belgian Dark Strong, DFB Cider...
------------------------------------------------------
Quote:
Originally Posted by Timberwolf View Post
Non-Alcoholic beer is like going down on your cousin, it might taste the same but it just ain’t right!

 
Reply With Quote
Old 09-13-2008, 01:42 AM   #6
EdWort
HBT_LIFETIMESUPPORTER.png
 
EdWort's Avatar
Recipes 
 
Jul 2006
Bee Cave, Texas
Posts: 11,914
Liked 336 Times on 169 Posts


Was the box dented or damaged?

It probably is OK, but new is supposed to be new and not damage. They can take a beating though.


I have this one full of Apfelwein at the moment. No problems.

 
Reply With Quote
Old 09-13-2008, 02:20 AM   #7
Austin_
Recipes 
 
Mar 2008
Nashville, TN
Posts: 822
Liked 10 Times on 10 Posts


Yeah, the box was looking rather rough. It looks like they sat a heavy load on it somewhere along the line through the UPS system. I'm going to call Austin Homebrew and talk to them. I was really wanting to get two batches done this weekend. I guess one will have to wait.

 
Reply With Quote
Old 09-13-2008, 03:32 AM   #8
Funkenjaeger
 
Funkenjaeger's Avatar
Recipes 
 
May 2007
Nashua, NH
Posts: 1,598
Liked 9 Times on 7 Posts


I have one that suffered a similar fate. I've been using it for a long time with no issues. IMO, it's not worth worrying about unless it's really bad. If the plastic isn't obviously cracked or something, there's likely little to no real damage other than cosmetic.

BTW, filling it with water will help pop the dents reasonably well... I wouldn't hit it with a carboy brush, you're just going to wind up scratching it, which is more damaging than the dent ever would be.

 
Reply With Quote
Old 09-13-2008, 02:44 PM   #9
fratermus
Recipes 
 
Feb 2008
75081
Posts: 1,188
Liked 3 Times on 2 Posts


Didn't a recent post have email from BB saying that deformed BBs were no longer oxygen impermeable? I'd have it replaced for that reason. If it were just cosmetic I'd keep it.

 
Reply With Quote
Old 09-13-2008, 03:23 PM   #10
Austinhomebrew
Recipes 
 
Mar 2007
Posts: 3,588
Liked 121 Times on 100 Posts


Sorry that UPS crushed your bottle. We will definately replace the bottle. Just email [email protected] and let them know I approved a replacement.

Here is the problem with shipping Better Bottles:

With UPS any box that is over a certain size I will be charged for 30 pounds no matter what the weight is.

If we put the Better Bottle in another box we will pay for 30lbs when it actually weighs 4 pounds.

We have sent out hundreds and hundreds of these bottles and we have only had 2 have damage. If there is ever any problem we will take care of it.

Let me take this opportunity the let everyone know that as long as you are my customer, I will more than take care of you. If there is ever an issue, please, please, let me know first. There is no need to go on the forum and ask if you should let Austin Homebrew know about it. Of course, let me know about it, first. I can fix problems that I know about. I am here to be the best homebrew store with the best customer service. I have 30 employees so I can't always be on top of everything but if you let me know, I will more than take care of you. Thanks for all of your business and support. Always let me know if you have ideas for me.

Forrest



 
Reply With Quote
Reply
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
Dented keg :( claphamsa Bottling/Kegging 10 02-24-2009 06:46 PM
Advice on a dented Better Bottle IlliniSox4Life Equipment/Sanitation 6 06-12-2008 09:43 AM
Better Bottle Scratched. Just Received It. Neomich Equipment/Sanitation 2 11-07-2007 03:05 PM
Dented better bottle Funkenjaeger Equipment/Sanitation 13 08-18-2007 07:37 AM
How dented is too dented? Reverend JC Bottling/Kegging 6 01-18-2007 11:37 PM


Forum Jump