Originally Posted by KillerIguana
I recently bought a 6 pack of a locally brewed beer, and it was bad, as in old. It was just a glass of foam and smelled musty. I e-mailed the brewery and someone got back to me within a day, so that what good. I was told that I could bring the beer to the brewery for a fresh 6 pack or bring it back to where I bought it and they would replace it.
I've never returned beer, and I'm thinking, if I bring this beer back, the employees at the store will probably think I'm a real A-hole.
Anyone bring bad beer back to the store? And should I feel embarrassed for doing so?
I got a couple of bombers of nut brown ale that were foamy & sour once. I called the brewery (semi-local) & asked if they'd changed their recipe, or if they actually brewed a sour brown & it was accidentally mislabeled; "no" on both counts.
I proceeded to explain the problem & the the guy was genuinely interested, asked questions, and was very concerned; and rightly so, there was a problem with a product he made & took personal pride in.
We talked for about 20 mins & I didn't think much more about it, other than to hope they figured out the problem & the solution quickly, cuz that's my favourite semi-local brew & my favourite nut brown ale.
About a week later I get a gift certificate in the mail from the brewery I called. $25.00 worth of anything in the brewpub. I never asked for anything, no money, no free beer, nothing. Now that's a guy who cares about his customers!
They must've figured out the problem too, cuz their nut brown is back to it's regular sweet, malty goodness again. These guys take some serious pride in what they do.
Just goes to show that you might not only get a refund or replacement beer, you might get more from an appreciative brewer who wants to solve/avoid problems, keep customers happy & brew really great beer.