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Old 03-15-2007, 02:46 PM   #11
Bobby_M
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My first order from morebeer was a bad experience also. The 3-piece airlock came in a 100 pieces and the circle cutout in the bucket lid for the stopper was more oblong than an egg and putting the stopper in to the widest diameter part still left a gaping hole. I had them send a new airlock and the next larger stopper and said I'd make the hole larger and rounder. Yes, they fixed my problem but I couldn't make my first batch for another week. Not the end of the world, but I haven't ordered from them since. I wonder if they realize they lost about $500 in business because of poor quality control?

In contrast, I made a large order with brewbyu.com out of NH. I mean, 50 lbs of a bunch of different grain in 1lb increments. They shorted me one pound. In that same order, they backordered 4 packs of Windsor yeast (no charge). When they sent the replacement pound of grain, he threw in 4 packs of Windsor with a note saying. "These are a a few days past expiration but no charge, thanks for your business". THAT is customer service. Hey, you screw up an order and inconvenience someone, you have to go a small step above just fixing it to leave an impression.
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Old 03-15-2007, 11:16 PM   #12
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Bobby, That's my kind of customer service. I recalled the customer service number several times and did'nt reach anyone? So I called the northern california store and reached a sales person who after 5 min of waiting helped me, any way they are sending the correction? We'll see? I just can't believe how many times it happend to me? I own my own business and we (my staff and myself) bend over backwards and go the extra mile to solve any problem my customer has. It costs about $25.00 to attract a new customer so you better take care of the ones that already patronize your services!!!!!!!
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Old 03-15-2007, 11:22 PM   #13
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I just ordered 4 better bottles (1x6 gal, 3x5 gal) from morebeer on monday, got an e-mail the next day saying they were out of the 6 gal and the whole order would be held until they have the 6-gals in on the 26th...oh well, wish they had updated the page beforehand (it says out of stock now) but thats life, I have enough carboys to make do for now.
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Old 03-29-2007, 08:26 AM   #14
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Quote:
Originally Posted by Bigfoot99
No problems with Austin; they're good. I ordered some stuff from them and had it a couple of days later - quick turn-around and good service. Only thing is they don't have everything I need, and they charge shipping.
Help me out. What do you need that we don't carry?

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Old 03-29-2007, 09:28 AM   #15
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I feel your pain man, not from morebeer, but from a smaller brew suppliers store called hoptech. SUPER nice guys, but they just didn't have it all together in the shipping area. I placed a lot of orders from them and all but one had an issue. Everytime I ordered grains for an AG brew the bags would bust open while shipping and I'm stuck trying to get loose grain out of a cardboard box... I know this hurt my efficiency. One time they forgot 3lb's of DME when I was making a barley wine... turned out to just be a heavy ale. That was disappointing as well.

I started shopping with northernbrew and they are awesome. Not one bag has leaked, everything's been in perfect condition and it gets here fast. Not to mention they charge WAY less for shipping. These guys at hoptech were charging me too much, they said they were charging exact shipping costs, but northernbrewer has been 20 bucks cheaper on shipping cost everytime with the same weight.
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Old 03-29-2007, 02:55 PM   #16
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Quote:
Originally Posted by Austinhomebrew
Help me out. What do you need that we don't carry?

Forrest
Austin Homebrew Supply
Forrest!

Good to have you here! I order from you guys all the time--even though I have a local HBS and even an online one closer than you guys. Your prices and customer service are over the top! I get everything shipped in 2 days--can't beat that for the price.

Keep up the awesome work!
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Old 03-29-2007, 03:02 PM   #17
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I have used Williams a few times and love them. 2 days from placing the order to having it on my doorstep. With only 6 bucks for shipping its cheaper for me to order from them and I don't have to pay 8.8% sales tax or drive anywhere.
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Old 03-29-2007, 03:26 PM   #18
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Quote:
Originally Posted by Austinhomebrew
Help me out. What do you need that we don't carry?

Forrest
Austin Homebrew Supply
Since you're here... how about some hop rhizomes?...
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Old 03-29-2007, 03:44 PM   #19
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Quote:
Originally Posted by Austinhomebrew
Help me out. What do you need that we don't carry?

Forrest
Austin Homebrew Supply
Mashpads.

http://www.homebrewadventures.com/sh...uct_Code=MP-13

http://www.homebrewadventures.com/sh...uct_Code=MP-17

I consider you among the big 3, but I find Northernbrewer and B3 easier to navigate. They seem to present more photos per click to help identify what I am looking for. This is especially true for small hardware. Not everyone knows what a 1/2' close nipple is until they see it. I hope that you look into that because I would use you more often.
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Old 03-29-2007, 04:15 PM   #20
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I like More Beer's prices and selection. I avoid them because of their:

3 day picking/packing process.
Frequent backorders.
Unwillingness to ship a partial order when something is on backorder (unless you make a 15 minute phone call).

As for Austin Homebrew:

Forrest! Thanks for becoming a part of the forum! I've had nothing but positive experiences with AHS thus far. I agree with olllllo, your site tends to be a bit more difficult to navigate than others. The search function is particularly annoying. Check out More Beer's search layout - I find it a lot easier to use.
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