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Old 07-10-2008, 03:46 AM   #41
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Quote:
Originally Posted by EdWort View Post
I've been buying from them for years. Great company to do bidness with! They get two thumbs up from me.
www.micromatic.com
Purchased a few items from them this morning.

Shipping notice within 6 hours and I should have a package on my doorstep on Friday, two days after ordering.

Refreshing



 
Old 08-13-2008, 11:46 PM   #42
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I just wanted to let people know that the customer service hasn't improved much in the last month or 2.

I ordered a single keg kit & a temp controller on 7/23.. received most of my order on 8/8.. it's now 8/13 I still don't have a shank & tailpiece to mount my faucet. I asked Tom to overnight the missing parts and he said there would be an additional charge if I wanted them shipped overnight. Needless to say, I'm very disappointed with this company since I believed his line that "most orders ship in 3 days".



 
Old 08-14-2008, 12:26 AM   #43
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Quote:
Originally Posted by mmb View Post
Purchased a few items from them this morning.

Shipping notice within 6 hours and I should have a package on my doorstep on Friday, two days after ordering.

Refreshing
Ya gotta love www.micromatic.com when it comes to customer service and pretty good prices on kegging equipment.

 
Old 08-14-2008, 02:11 AM   #44
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Quote:
Originally Posted by blp View Post
Needless to say, I'm very disappointed with this company since I believed his line that "most orders ship in 3 days".
Well, it's technically true. After he took his sweet time packaging my order up for a month, UPS took 3 days to deliver the items to my door.


 
Old 08-14-2008, 02:41 AM   #45
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Quote:
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Well, it's technically true. After he took his sweet time packaging my order up for a month, UPS took 3 days to deliver the items to my door.

eh - ships in 3 days means that it is out of his hands in 3 days. I have met Tom and thought he was a nice enough guy, but I am not going to even try and defend this to you all. It is unacceptable business. I think he has basically bitten off more than his current part time business model can chew and I hope he fixes it before its too late.
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Old 08-14-2008, 11:41 AM   #46
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Quote:
Originally Posted by mmb View Post
Purchased a few items from them this morning.

Shipping notice within 6 hours and I should have a package on my doorstep on Friday, two days after ordering.

Refreshing
Quote:
Originally Posted by Jonnio View Post
eh - ships in 3 days means that it is out of his hands in 3 days. I have met Tom and thought he was a nice enough guy, but I am not going to even try and defend this to you all. It is unacceptable business. I think he has basically bitten off more than his current part time business model can chew and I hope he fixes it before its too late.
Yep, it is a shame if that is the case as he has lost the trust of many potential customers by taking so freaking long to ship orders. No one can expect to stay in business doing that unless they were the only one selling the stuff. Great prices don't merit your money being tied up for a month or so waiting for the stuff when customers could spend a couple bucks more, get their stuff right away and start enjoying it.

 
Old 08-14-2008, 01:05 PM   #47
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+1 for micromatic....

The only issue I had was apparently my isp wouldn't let the email updates through, but that wasn't a big deal since I could just call them and they were more than helpful (even after I called for the third time because I kept losing my tracking #'s... hehe)
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Old 08-14-2008, 05:14 PM   #48
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I've used www.kegworks.com (not to be confused with kegkits) and love using them. My guess is they're not the best prices (although I don't think they're bad) but i get a box with every sinlge thing I ordered in two days tops. It's like they have someone sitting by the computers and sprinting around packing boxes the second the order comes in.

Quality has always been excellent, I think the price is good and the shipping is always really really fast.
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Old 11-21-2008, 06:26 PM   #49
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Sorry I didn't know where else to post this.
Has anyone else ever had trouble with this merchant?
I paid for an order via their website 2 weeks ago (paypal)
I have not gotten any sort of confirmation from them.
Sent them an email asking about this 3 days ago -and no reply at all.
Sent another email today asking to get back to me ASAP or I will need to get in touch with Paypal.

 
Old 11-21-2008, 06:28 PM   #50
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http://www.homebrewtalk.com/f11/kegk...-runner-68340/


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