Chugmaster
Well-Known Member
For the other Canadians who also spent two hours searching the McMaster-Carr website for equipment and parts, placed an order and paid, please share with us how you felt after getting this email the next day:
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Due to the complexity of U.S. export regulations, McMaster-Carr accepts international orders only from our established customers. This decision also applies to orders shipping within the United States, because it is based on the final destination of the items. We cannot accept this order or future orders.
Your order has been cancelled.
Lauren
330-995-5983
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I wasn't even shipping the parts to Canada; I was shipping them to the US and was going to pick them up.
I phoned Mcmaster-Carr and they pretty much just repeated the same cryptic email over the phone. The woman was extremely rude. Her answer was that "this is just their policy." It says a lot about a company when the people working there don't even understand their own policies.
I asked her why they didn't put this on their website so that Canadians wouldn't waste their time. They obviously don't respect our time.
My advice to Canadians: You can find most brewing parts on Amazon.com at a better price than Mcmaster-Carr. DON'T WASTE YOUR TIME WITH THEM.
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Due to the complexity of U.S. export regulations, McMaster-Carr accepts international orders only from our established customers. This decision also applies to orders shipping within the United States, because it is based on the final destination of the items. We cannot accept this order or future orders.
Your order has been cancelled.
Lauren
330-995-5983
-----
I wasn't even shipping the parts to Canada; I was shipping them to the US and was going to pick them up.
I phoned Mcmaster-Carr and they pretty much just repeated the same cryptic email over the phone. The woman was extremely rude. Her answer was that "this is just their policy." It says a lot about a company when the people working there don't even understand their own policies.
I asked her why they didn't put this on their website so that Canadians wouldn't waste their time. They obviously don't respect our time.
My advice to Canadians: You can find most brewing parts on Amazon.com at a better price than Mcmaster-Carr. DON'T WASTE YOUR TIME WITH THEM.