Bernie Brewer
Grouchy Old Fart
But then someone else made it better (maybe).
Let me explain.......
I get a call from my mother this morning. She's 76 years old, diabetic, and hard of hearing. She told me that her furnace went out on Thursday night. She has a service agreement with Sears, so she called them on Friday morning to have someone come and fix it. They said they couldn't get there until Monday afternoon. That's right. They were going to let an elderly lady sit in a house without heat, in Wisconsin, in March, for four days. I was just ready to blow my top when she told me this. I tried calling the Customer No-Service number that my mom gave me but got nothing but phone-prompt purgatory. Then I called our local Sears and got the same thing.
So I went to the local Sears, really fuming now, and asked to see the manager. Here is where it got a little better. I explained what was going on. I also explained that if Sears wasn't going to fix the furnace TODAY, I was going to call a local contractor and Sears going to get a bill for a furnace repair. From the weekend, when the rates are double. We went back to her office, and she got on the phone. After about an hour or so of being on hold and being routed from one Sears department to another, they took my phone number and said they would call me back within the hour, as they were just waiting for approval for the service agreement department to approve an invoice from an outside contractor. I got a call on the way to my car- they were coming to fix it today. Now we'll see if they actually show up.
So shame on Sears for initially trying to make an old lady freeze to death, but kudos to the store manager that was willing to make some phone calls for me.
Let me explain.......
I get a call from my mother this morning. She's 76 years old, diabetic, and hard of hearing. She told me that her furnace went out on Thursday night. She has a service agreement with Sears, so she called them on Friday morning to have someone come and fix it. They said they couldn't get there until Monday afternoon. That's right. They were going to let an elderly lady sit in a house without heat, in Wisconsin, in March, for four days. I was just ready to blow my top when she told me this. I tried calling the Customer No-Service number that my mom gave me but got nothing but phone-prompt purgatory. Then I called our local Sears and got the same thing.
So I went to the local Sears, really fuming now, and asked to see the manager. Here is where it got a little better. I explained what was going on. I also explained that if Sears wasn't going to fix the furnace TODAY, I was going to call a local contractor and Sears going to get a bill for a furnace repair. From the weekend, when the rates are double. We went back to her office, and she got on the phone. After about an hour or so of being on hold and being routed from one Sears department to another, they took my phone number and said they would call me back within the hour, as they were just waiting for approval for the service agreement department to approve an invoice from an outside contractor. I got a call on the way to my car- they were coming to fix it today. Now we'll see if they actually show up.
So shame on Sears for initially trying to make an old lady freeze to death, but kudos to the store manager that was willing to make some phone calls for me.