I went to the UPS store today to surprise some-one with a delivery of homebrew. I rarely ship UPS, at least since shipping for Grainger in the eighties. So I was quite surprised at the price, $36. Well, I thought, it's a solid package going halfway across the country. But it bothered me.
When I got home and put on my reading glasses to read the receipt (I know). I saw that $12.95 was charged for "Packing". WTF? So I called them. I was told that they decided if the package needed more packing, and charged the fee. WTF? I used to ship professionally for a Fortune 500 company, I know how to pack. The g.-d. thing was already packed. I didn't ask for another box, in fact I told the kid it was already double-boxed, with the contents wrapped individually in paper. And $13 to put something in a box? What's that, 99c for the box and $700 per hour for the labor? The nice girl on the phone, at whom I did not rant, said the boxes had already shipped, but next time I could specify that I didn't want it repacked. I told her there wouldn't be a next time.
Okay, maybe that qualifies as a rant
When I got home and put on my reading glasses to read the receipt (I know). I saw that $12.95 was charged for "Packing". WTF? So I called them. I was told that they decided if the package needed more packing, and charged the fee. WTF? I used to ship professionally for a Fortune 500 company, I know how to pack. The g.-d. thing was already packed. I didn't ask for another box, in fact I told the kid it was already double-boxed, with the contents wrapped individually in paper. And $13 to put something in a box? What's that, 99c for the box and $700 per hour for the labor? The nice girl on the phone, at whom I did not rant, said the boxes had already shipped, but next time I could specify that I didn't want it repacked. I told her there wouldn't be a next time.
Okay, maybe that qualifies as a rant