Irie5447
Well-Known Member
https://www.homebrewtalk.com/f19/online-ordering-rant-100024/
i ordered January 13th, and this past thursday April 9th i got my single keg. and to top it off it doesnt have a pressure relief valve in the lid, so i dont have an easy way of purging the CO2. i think the only reason i got my keg was because i ended up contacting my credit card company to get the charge removed.
i understand Tom (owner) is busy, but it took what like 4 months for me to get my full order, 2 months in he told me he was going to refund my money and never did. and to top it off, he is just this busy busy busy guy if you talk to him, but i get my AHA emails everyday and he is always responding to people, he even started his own forum on his webpage. i really dont like the guy or the company. i went with them because i always use AHS or Northerbrewer and figured it wouldnt hurt to expand and see who else is out there, and i thought some of his prices were pretty good. so now i use AHS or NB, and also a new place opened up here in Louisville, and the owner is great and its a mile from where i work.
Yeah after finally getting my two kegs, both of them didn't have pressure relief valves also. I probably would't have ordered them knowing that, but my major issue is that I'm stuck with a broken regulator that I cant return and not returning my calls and emails is more than just bad customer service.