Hey All,
Very sorry for the issues with the mill settings of our grain. We mill it to approximately 70% when used on one of our BrewSculptures. The purposes for the light milling are to prevent stuck mashes, and to reduce tannin extraction while mashing / sparging. We understand that it's not always ideal to have to buy extra grain to makeup for efficiency loss, but believe that by cracking the grains open rather than pulverizing them, you're receiving a higher quality product.
This all being said, we also appreciate honest feedback and believe our customers are always right. If the majority of our customers would prefer our grains to be milled finer, then we'll certainly discuss this in our product and brand meetings to determine if we should alter the settings.
On this same note, all of our ingredient kits are calculated for 5.5 gallons at 70% efficiency as well. Hopefully this helps, and very sorry again for the inconveniences you've experienced! Please let me know if you have any questions or further concerns and I will try to help however possible.
Sincerely,
Matt