hexmonkey
Well-Known Member
You will be charged extra shipping if you order agar plates, and their site has no inventory control to show if an item is in or out of stock.
I placed an order from cynmar.com recently for agar plates and a few other things. It took them an extra week to ship, because they were out of an item that never showed as out-of-stock on the site. I finally got tired of waiting and had them cancel the one out-of-stock item and just ship the rest immediately.
The plates came the very next day, marked "refrigerate on delivery". I was surprised, because I didn't ask for overnight delivery. It also would have been nice to know that they would need to be refrigerated so I could plan to be home to receive them. The rest of the order was shipped separately, and isn't due till a few days from now.
Today I got the invoices in the mail from them, with an extra $20.56 charge for shipping on the $10.25 agar plates! I didn't remember any indication of extra charges for any items in the confirmation when I placed the order.
On further investigation, there is this notice in the "shipping and returns" page of their site:
I placed an order from cynmar.com recently for agar plates and a few other things. It took them an extra week to ship, because they were out of an item that never showed as out-of-stock on the site. I finally got tired of waiting and had them cancel the one out-of-stock item and just ship the rest immediately.
The plates came the very next day, marked "refrigerate on delivery". I was surprised, because I didn't ask for overnight delivery. It also would have been nice to know that they would need to be refrigerated so I could plan to be home to receive them. The rest of the order was shipped separately, and isn't due till a few days from now.
Today I got the invoices in the mail from them, with an extra $20.56 charge for shipping on the $10.25 agar plates! I didn't remember any indication of extra charges for any items in the confirmation when I placed the order.
On further investigation, there is this notice in the "shipping and returns" page of their site:
Chemicals, preserved specimens, and some media and furniture orders are shipped direct from the factory and are shipped separately from any other items ordered from Cynmar®. Additional shipping charges may apply, and will NOT appear on your order confirmation! (Note: As of January 2005, we no longer sell chemicals to individuals.) Chemicals with the "H" notation are considered hazardous and a $13.00 fee may be added to shipping by the carrier. Businesses ordering hazardous chemicals must provide FEIN Number.
Internet orders placed between November and June will be shipped within three business days, as long as the items you ordered are in stock. During our busy season, July through October, orders placed on the internet may have an in-stock wait time of seven to ten business days. You will be notified if items are not in stock and when the order has shipped.