ArroganceFan
Well-Known Member
I would like to recommend to everyone here that they stay away from the beverage factory. Their customer service has been horrible, and the tech support just as bad.
They screwed up my initial order, and when I called them back the first time they said that I would have to pay to ship the parts back to them to get a refund for them. Does that make sense? I should have to pay for shipping because they screwed up. They also wanted me to pay for the parts they were supposed to send the first time up front before they would ship them to me. Let me add here that all 3 people who I talked to on the phone were very rude and had horrible attitudes, including the "supervisor." After talking to said supervisor for a while, I finally got her to ship out the replacement parts.
Flash forward to today, I get the correct parts in the mail this morning. Only took a week... So, I go to try to take the original fitting off of the regulator to put the Y fitting on it, and it will not budge. I call up their tech support, and the guy tells me to keep wrenching on it to get it off...to which I tell him that the fitting is in the regulator so tightly that the nut is stripping without loosing the fitting. He had no tips or suggestions, and told me to talk to customer support to get the right fitting out to me.....Needless to say, I am very angry at this point, and I am worried that I have ruined my fitting and wont be able to get it off of the regulator...
Do not buy from the beverage factory...
/rant off
They screwed up my initial order, and when I called them back the first time they said that I would have to pay to ship the parts back to them to get a refund for them. Does that make sense? I should have to pay for shipping because they screwed up. They also wanted me to pay for the parts they were supposed to send the first time up front before they would ship them to me. Let me add here that all 3 people who I talked to on the phone were very rude and had horrible attitudes, including the "supervisor." After talking to said supervisor for a while, I finally got her to ship out the replacement parts.
Flash forward to today, I get the correct parts in the mail this morning. Only took a week... So, I go to try to take the original fitting off of the regulator to put the Y fitting on it, and it will not budge. I call up their tech support, and the guy tells me to keep wrenching on it to get it off...to which I tell him that the fitting is in the regulator so tightly that the nut is stripping without loosing the fitting. He had no tips or suggestions, and told me to talk to customer support to get the right fitting out to me.....Needless to say, I am very angry at this point, and I am worried that I have ruined my fitting and wont be able to get it off of the regulator...
Do not buy from the beverage factory...
/rant off