DrunkinIrish
Well-Known Member
Today I went to my local brew supply store, now mind you this store doesn't just sell beer supplies they are mostly a liquor store but they also carry brewers best equipment. I went in and asked if there was anyone knowledgeable on staff that could help me with some questions I had with some of the equipment. I asked the staff member some questions on what kind of carboy I should buy for my second stage fermentation. Being that I am still new to the whole home brew scene the questions that I was asking may have seemed uneducated but the responses I got on my questions were almost insulting. When I mentioned that the next brew I was going to attempt was a chocolate Irish stout the staff member rudely informed me that a brew of that nature is difficult and expensive. First off who is he to tell me what I consider expensive, in the past month I have dropped over two hundred dollars on brewing supplies at that store I think I know home brewing ain't cheap. Second if I want to try and tackle a more difficult brew that's my decision. Before anyone jumps on my back about how the staff member was just trying to prevent me from screwing up a batch, it wasn't just what he said but how he said it, it was said in a tone of voice that portrait superiority. How can you talk to one of your customers like they are under you, that's not going to help sales, originally I was planning on spending another hundred or so but now I have decided to just look else were for this particular list of items. Has anyone else had bad customer service at their local brew supplier?