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Old 07-23-2012, 05:31 PM   #11
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You could also threaten to call or just call a public adjuster. Some companies will magically become more responsive if they see a public adjuster on the scene.

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Old 07-23-2012, 10:57 PM   #12
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Originally Posted by bosdave View Post
I think that I am going to start inferring that I am going to get legal help and see if that pushes them along.
That has a risk. If you threaten to lawyer up, they can too. And they have a bevy of lawyers on hand. You say you'll get a lawyer or have one and they will say, okay, we'll let them handle this from here on out. Now you have to get a lawyer.
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Old 07-24-2012, 01:12 PM   #13
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Keep a log of dates/times and names of people that you made phone calls to. If things get really messy it's nice to be able to document your efforts.

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Old 07-24-2012, 07:13 PM   #14
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Do you have an agent or is it one of those 1800 deals?

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Old 07-24-2012, 07:37 PM   #15
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A few things first. How long have you been trying to reach him? Have you tried at various times of the day? Does he have a voicemail? If so then hit 0 when the voicemail comes on. Many times it will route you to someone else.

What carrier are you with and do you know if it is one of their own adjusters or a contracted company? That makes a huge difference.

Call into the sales line, they will always answer that one, and explain the situation and ask to speak to a supervisor to adress it. Don't yell or get rude with them or you won't get anywhere.

If all else fails contact the insurance commisioners office for you state.


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That has a risk. If you threaten to lawyer up, they can too. And they have a bevy of lawyers on hand. You say you'll get a lawyer or have one and they will say, okay, we'll let them handle this from here on out. Now you have to get a lawyer.
That doesn't happen with insurance.
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Old 07-25-2012, 02:59 PM   #16
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Sorry for not updating the thread, and thank you everyone for your advice.

I have been doing much of what has been suggested in this thread for over 6 weeks. I finally got the supervisor of the adjuster(s) on the phone and all of a sudden we were getting great communication for all of Monday. Seemed like it was going to be resolved and then we hear nothing yesterday, I really hope we are not back to the incredible void.

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Old 07-26-2012, 08:22 PM   #17
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So where are you currently at? Did Servpro rip up the pergo at this point? If so I'm sure there is some sort of issue with the subfloor that could be rough on your feet and causing you grief. Say it's unsafe for you/your kids/whatever, light a fire under their ass. Kind of dumb for them to try to dry pergo, but that's the restoration tech in my speaking, and I don't know all of the details.

Did you sign a contract with Servpro? If so call them and ask what's up as well.

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Old 07-27-2012, 05:54 AM   #18
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Finally concluded the process today.

Pergo was ripped up immediately.

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Old 07-27-2012, 02:08 PM   #19
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Finally concluded the process today.

Pergo was ripped up immediately.
Glad its looking up for ya then.
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Old 07-27-2012, 02:26 PM   #20
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Do you feel like they made you whole?

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