I had a received a broken hygrometer from them.... I sent them an email and they shipped a new one the same day. Customer service is almost dead in this country glad to see a company who still cares about their customers
On Deck: California Common
Primary: AHS Evil Brown ALe
Bottled 1: <empty>
Bottled 2: <empty>
9 days shipping for me, but when received package, everything looks nicely packaged, and in really good shape. Going to brew theirs on Friday, rather than a another one I bought at my LHBS. . First time using AHB.
I too am a first time AHS buyer when I popped my cherry a month ago. My 3rd kit is arriving tomorrow. Being in Houston, I get my stuff the day after they ship, so 2-3 days turnaround is really nice. My only gripe is I have to pay sales tax and you out of staters don't. BAH.. When I bought my entire setup (essentially everything I needed including extra carboy and all the doodads I could think of) I almost went to another vendor because after tax the price was a little lower (read:a few bucks and I spared no expense) for shipping and no tax from the other site. I went with my gut to support a Texas company and now I'm glad I didn't screw up and order from someone else.
The packing job is stellar and shows superior attention to detail.
My complaint about AHS? Too damn many recipe kits to choose from!
Seriously, their customer service is absolutely first rate. I had a problem with one order and they went well above what was expected to make me happy. I just finished 5 gallons of their 1554 clone which was excellent. Have their English Bitter fermenting right now and will probably try the pecan porter next. In fact, I believe that I'll order that right now!