Spike Brewing 12.5 Conical Fermenter Giveaway!

Home Brew Forums > Home Brewing Beer > General Beer Discussion > Anyone Return Beer For A Refund?

Reply
 
LinkBack Thread Tools
Old 03-20-2012, 05:48 PM   #21
JonK331
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
JonK331's Avatar
Recipes 
 
Join Date: Nov 2009
Location: Fremont, CA
Posts: 2,100
Liked 28 Times on 28 Posts
Likes Given: 6

Default

I bought two six packs of canned beer at Grocery Outlet from an excellent brewery here. They were sour! Strong acetic acid smell and taste. I returned them with no problems and contacted the brewery. Their quality control manager emailed me back and seemed genuinely concerned and asked for the store name and location. I didn't hear anything after that but the beer was not out for sale the next time I went to that store. I would hate for someone that had never had that beer to think that was what it actually tasted like.

__________________
JonK331 is offline
 
Reply With Quote Quick reply to this message
Old 03-20-2012, 05:49 PM   #22
ledrman
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jun 2009
Location: Grand Haven, MI
Posts: 11
Default

Heck yea! As with any product I expect it to be up to par.

__________________

I'm not a drunk, I'm a brewer.
Well, maybe a very patient drunk.

ledrman is offline
 
Reply With Quote Quick reply to this message
Old 03-20-2012, 06:01 PM   #23
KillerIguana
Feedback Score: 0 reviews
Recipes 
 
Join Date: Mar 2012
Location: Down the street from ESPN, CT
Posts: 31
Default

How the brewery handles a problem is a big factor. The responding e-mail I got from the brewery was very apologetic and thanked me for bringing it to his attention. He really wants to make good on this. Which is great. But, if this happens again, I won't be buying anymore. Who needs the hassle.

__________________
HomeBrewed Is Better!
KillerIguana is offline
 
Reply With Quote Quick reply to this message
Old 03-21-2012, 04:41 PM   #24
wells11
Feedback Score: 0 reviews
Recipes 
 
Join Date: Dec 2011
Location: Pittsburgh, Pennsylvania
Posts: 114
Liked 6 Times on 6 Posts
Likes Given: 2

Default

I didn't return to distributor but wrote to Sam Adams once about a bad case of beer. In about a month I received and apology and a check to cover the case. Very nice customer service.

__________________
wells11 is offline
 
Reply With Quote Quick reply to this message
Old 03-21-2012, 04:42 PM   #25
wells11
Feedback Score: 0 reviews
Recipes 
 
Join Date: Dec 2011
Location: Pittsburgh, Pennsylvania
Posts: 114
Liked 6 Times on 6 Posts
Likes Given: 2

Default

1

__________________
wells11 is offline
 
Reply With Quote Quick reply to this message
Old 03-21-2012, 04:50 PM   #26
Greenbasterd
Feedback Score: 0 reviews
Recipes 
 
Join Date: Feb 2012
Location: Van, BC
Posts: 255
Liked 17 Times on 12 Posts
Likes Given: 4

Default

i would take it to the brewery. they would prob give you a tour and some other swag to take home with you

__________________
Greenbasterd is offline
 
Reply With Quote Quick reply to this message
Old 03-21-2012, 05:09 PM   #27
lamarguy
Feedback Score: 0 reviews
Recipes 
 
Join Date: Aug 2008
Location: Austin, TX
Posts: 1,657
Liked 20 Times on 20 Posts
Likes Given: 1

Default

I'm too old to accept subpar beer.

I've probably returned ~10 six packs over the last couple of years:

  • Heavily oxidized (liquid cardboard)
  • Skunked (UV light damage from sitting out too long)
  • Infected (only happened once that I can remember)
  • Leaking caps (local brewery had an issue with their bottling line)

The last time I returned a six pack to Spec's Liquor in Austin, the manager tried to give me crap.

*walk in store*
me: "I'd like to exchange this."
cashier: "Why is a bottle missing?"
me: "Because I drank one."
cashier: "Ah, ok. Let me get the manager."
manager: "What's wrong with the beer?"
me: "It's heavily oxidized and has diacetyl, aka butter."
manager: "Are you sure that's not how it's supposed to taste?"
me: "Positive. I encourage you to try one."
manager: "Oh, that's ok. We normally don't except returns on opened bottles."
me: "Also, the 'recommended by' date on the bottle was 3 months ago."
manager: "Oh, that's just a recommendation. Doesn't mean much."
me: "Ah, sure. Well, I'm going to pick out a replacement."
manager: "Ok"

My girlfriend had a similar experience when returning a bottle of wine that had a rotten cork (disintegrated upon extracting).
__________________
Doggfather Brewery

Planned: Lambic, American IPA
Fermenting: 6 gals of 1.090 stout (Belgian) & 6 gals of 1.090 stout (English)
Tapped: Berliner Weisse, Black English IPA, German Pils, & Live Oak Primus
lamarguy is offline
 
Reply With Quote Quick reply to this message
Old 03-21-2012, 05:10 PM   #28
atom
Feedback Score: 1 reviews
Recipes 
 
Join Date: Oct 2011
Location: York, PA
Posts: 614
Liked 117 Times on 60 Posts
Likes Given: 16

Default

i wrote to smuttynose before because of inconsistent freshness dates on the bottles vs the box they came in. never got a reply. sam adams issued a recall several years ago because of the possibility of glass being in the bottles. sent a check to cover the case price.

__________________
atom is offline
 
Reply With Quote Quick reply to this message
Old 03-21-2012, 05:14 PM   #29
NervousDad
BFM
HBT_SUPPORTER.png
Feedback Score: 0 reviews
 
NervousDad's Avatar
Recipes 
 
Join Date: Jan 2012
Location: Aurora, Ohio
Posts: 905
Liked 169 Times on 114 Posts
Likes Given: 187

Default

Quote:
Originally Posted by Greenbasterd View Post
i would take it to the brewery. they would prob give you a tour and some other swag to take home with you
With the three tier system in the states it has to go back to a distributor. That's why I just tossed my case so I wouldn't have to deal with the hassle.

The brewery wanted to test the beer to see what went wrong and I couldn't even give it back to them for free.
__________________
NervousDad is offline
 
Reply With Quote Quick reply to this message
Old 03-21-2012, 05:18 PM   #30
xjmox14x
Feedback Score: 0 reviews
Recipes 
 
Join Date: Aug 2011
Location: Pasadena, MD
Posts: 460
Liked 74 Times on 44 Posts
Likes Given: 70

Default

Quote:
Originally Posted by lamarguy View Post
I'm too old to accept subpar beer.

I've probably returned ~10 six packs over the last couple of years:
  • Heavily oxidized (liquid cardboard)
  • Skunked (UV light damage from sitting out too long)
  • Infected (only happened once that I can remember)
  • Leaking caps (local brewery had an issue with their bottling line)

The last time I returned a six pack to Spec's Liquor in Austin, the manager tried to give me crap.

*walk in store*
me: "I'd like to exchange this."
cashier: "Why is a bottle missing?"
me: "Because I drank one."
cashier: "Ah, ok. Let me get the manager."
manager: "What's wrong with the beer?"
me: "It's heavily oxidized and has diacetyl, aka butter."
manager: "Are you sure that's not how it's supposed to taste?"
me: "Positive. I encourage you to try one."
manager: "Oh, that's ok. We normally don't except returns on opened bottles."
me: "Also, the 'recommended by' date on the bottle was 3 months ago."
manager: "Oh, that's just a recommendation. Doesn't mean much."
me: "Ah, sure. Well, I'm going to pick out a replacement."
manager: "Ok"

My girlfriend had a similar experience when returning a bottle of wine that had a rotten cork (disintegrated upon extracting).
Why didn't you check the "recommended by" date on the bottle when you purchased it?
__________________
xjmox14x is offline
 
Reply With Quote Quick reply to this message
Reply


Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
How to brew better beer? or How I learned to love so so bitter beer/RDWHAHB artyusmc General Techniques 48 02-28-2011 04:59 PM
Help me spend my tax refund! bernerbrau General Techniques 232 10-05-2010 12:49 PM
A question on beer style for beer judges, or folks who play them on TV Thor General Techniques 10 10-28-2009 12:17 PM