Yes...this just happened.

[FuzzyIguana]

So I order an 18 qt, induction-ready kettle from a well known online restaurant retailer. $63 for the kettle and $18 for shipping. My kettle arrives two days ago with a dent in it. After contacting the store's on-line chat and sending a picture, they offered me a free replacement. They said they don't want the old kettle back and will ship me a replacement immediately. Sweet, I get the dented one for free.

Today...my replacement kettle arrives. I open the box and what do you know, another friggin' dented kettle! So I contact the the store via online chat. Send a picture of both kettles side by side with my purchase invoices and guess what? They offered a store credit or a full refund, minis the original shipping cost of $19 from the first kettle.

What does this mean? I got $126 dollars worth of free kettles less the original $19 shipping cost.

Mind blown. I feel better now, thanks for listening.

 

[FuzzyIguana]

Edit: $18 original shipping cost not $19

 

[wilserbrewer]

I had a kettle a while back that was dented like that, I managed to get 90% of the dent out with a piece of scrap wood a big hammer...

 

[glugglug]

Those dents are going to ruin your beer! Don’t use them!! Instead, you should send them to me.

 

[stosh]

What does this mean? I got $126 dollars worth of free kettles less the original $19 shipping cost.

It means you now have some extra dough to spend on other brewing stuff

 

[FuzzyIguana]

It means you now have some extra dough to spend on other brewing stuff

Yea I just bought new compression fittings for my wort ss chiller and a roll of reflectix for insulation. Next is a pull system for BIAB, true weldless bulk heads from brewhardware.com and valves.

 

[FuzzyIguana]

Those dents are going to ruin your beer! Don’t use them!! Instead, you should send them to me.

Haha my friend, and fellow Brewer.

 

[JohnSand]

Great story. Who was the supplier? I think they deserve to good press.

 

[madscientist451]

Yeah, I'd also like to know where I can get a dented kettle. Or at least where I can get great service like that.

 

[FuzzyIguana]

www.webstaurantstore.com

 

[FuzzyIguana]

Update...used a small ball pein hammer and did pretty good job of pounding the dent out.

 

[FuzzyIguana]

I had a kettle a while back that was dented like that, I managed to get 90% of the dent out with a piece of scrap wood a big hammer...

Thank you for the the idea of doing this. I was worried I might get a pin hole but all worked out well after pounding the dents out.

 

[cubalz]

Yeah webstaurant.com has excellent customer service. I have had some issues in the past that they made right immediately. Definitely recommended.