TANSTAAFB
Well-Known Member
Had to chime in here. I used brew bags for years and I really like the product. However, I burnt a brand new bag because I forgot it was in my new kettle basket suspended several feet over my new kab burner...dumba$s me! I contacted Rex to request a quote on a custom bag that would accommodate the basket in my new 20 gallon setup and got an incredibly condescending response. I waited a couple of days to cool down and think about how to frame my response and tell him how pissed I was. To be fair he asked me to call him, we had a decent conversation and cleared things up, but I just haven't been able to bring myself to give him any more of my money.
Fast forward and I have been hanging out on HBT more again and just keep seeing great reviews about Wilser's bags so I emailed him this morning about a custom order. I received an almost immediate response (on a Sunday!), a great quote, and a friendly exchange. Mike, consider my order placed! Going to measure my kettles right now!
Fast forward and I have been hanging out on HBT more again and just keep seeing great reviews about Wilser's bags so I emailed him this morning about a custom order. I received an almost immediate response (on a Sunday!), a great quote, and a friendly exchange. Mike, consider my order placed! Going to measure my kettles right now!