Why I will never order from CHI Company again!!

[SwampassJ]

Man, you have an uncanny ability to say exactly the wrong thing at critical moments.

And to only acknowledge customer complaints after they resort to posting on homebrewtalk.

 

[Horace]

Man, you have an uncanny ability to say exactly the wrong thing at critical moments.

Agreed. I'd like to say more, but......

 

[sudsmcgee]

I'd like to say something positive about the Chi Company, but....

 

[SankePankey]

Really, if he just hired someone to be not him, the company would most likely be a-ok. We all can't be everything to everyone. On the other hand, every business is a direct mirror reflection of the top. There's no getting away from that. I don't care who you hire.

 

[DoubleAught]

When I went through business school (back in the early '90's ) We were taught an unhappy customer turned away approx. 7 customers. I think in today's age of mass info that number is far into the hundreds, even thousands. I've never conducted business with this company, but because of the overwhelming negative reviews I more than likely never will. An internet company must perform customer service at the highest standard or suffer the death sentence of bad reviews becoming viral.

 

[SankePankey]

Well, I would just say to that, welcome back to the days of word of mouth. After the e-era (or i-era... wtf) and a brief hiatus of anonymity in the last decade, we are back to the tenet of word of mouth to promote (especially) e-business.

So,in other words, a goose is best cooked in it's own jus, no?...

 

[birvine]

The number of negative replies is interesting, as are the replies from the company. To be fair, the typed word does not convey tone. Not sure if that is better or worse.

B

 

[SankePankey]

Sorry, but I refuse to say "do not buy from this person". As I said, the company's zeal is in product inventory, not righteous customer service. The forum activity is not something I care to go into.

(sorry if this sounds self-righteous in any way)

 

[dragonbreath11]

Wojciech,
I personally apologize for this error. I thought the reshipment of your grain already took place and had arrived some time ago.

We have refunded your order in full and re-shipped it.
I have personally packaged your order: UPS #: 1Z38W1401269222442
Ships via 3-day select.
I have also included CO2 Keg Charger and Gas QD for your troubles.
I am having WhiteLabs re-ship your yeast via USPS Priority Mail.
We are also emailing you a discount coupon to use for any future purchase.

Dispite what a vocal minority says, this error is not the norm for us. We ship 75 to 100 orders per day. In one month we may have 2 to 4 errors. I realize this is no consolation for your order, but we hope we have remidied our error to your satisfaction.

Matt
The CHI Company

Well I appreciate your trying to remedy the situation Matt. I have received the repackaged grain but you packaged the grain in thin brown bags. Upon opening the carton most of the bags had broken and spilled into the cardboard box essentially mixing the grains again. I managed to salvage some but again the mixed grain is useless for any recipe as I cannot tell what how much of a particular grain is mixed. I will not discourage other homebrewers from ordering from CHI Company but I myself will not be placing an order in the future. Thank You.

 

[SwampassJ]

Ever get the idea he's screwing with you now?

 

[sudsmcgee]

Sorry, but I refuse to say "do not buy from this person". As I said, the company's zeal is in product inventory, not righteous customer service. The forum activity is not something I care to go into.

(sorry if this sounds self-righteous in any way)

Except he doesn't really inventory much of anything. He just has it dropshipped. Might as well order from his suppliers and cut out the middleman.