IanC
Active Member
Hell when my friend went into out local brew supply shop and said I am NEW what do I need. He sold him an incomplete kit. No auto siphon, bottling bucket, thermometer, spoon and other not so vital parts. But the worst is he put a recipe together for him and just wrote it on a piece of paper. Steep x for x long no temp mentioned. Boil x add x add x cool, pitch yeast. No mentioning of start up, aeration nothing. He didn't even crush the grains or tell him that they needed to be crushed so the were not! The best advise I found was in palmers book. Too bad I had 3-4 brews going before I got the book! I would expect it more from an online store but a local shop thats just bad.
This was exactly my experience. Nice guys in my local shop, but even with my credit card in hand, explaining that I'm a first timer and me asking "Is there anything else I need?" they still still send me on my way w/o all the things I needed (things actually sitting on their shelves). Plus the recipe was incomplete. It's a head scratcher. But still... the beer turned out ok in the end so it's all good. It's just that if it were me, I'd take a more interested approach in new brewers. They'd make more money up front and be more likely to get a repeat customer.