wildseedgrrrl
Active Member
So funny story I have to share:
I ordered a whirlpool arm to replace the sightglass, since that's useless for me back on June 24th. I kind of forgot about it until another package arrived a couple weeks later. I thought I'd give them another week and then send an email. I wasn't in a big hurry so it wasn't a big deal. Tim, gets back to me pretty quickly with this:
Sorry for the delay, I had it listed as shipped on our paperwork but the tracking showed it never went out, so I did some checking, it looks like the package got knocked off the shipping table and was hiding behind a big roll of bubble wrap. I am sending this priority for you. You should have it in hand on Monday.
I just had to laugh. I had that happen to me once and it took me months to figure out that I had dropped the envelope behind the couch. He got back to me faster than I expected and the package arrived within days. I can't say enough good things about this company and I'll be upgrading to a much larger system from them.
I've had to slow down on the brewing since I got this system. It's making things too easy.
I ordered a whirlpool arm to replace the sightglass, since that's useless for me back on June 24th. I kind of forgot about it until another package arrived a couple weeks later. I thought I'd give them another week and then send an email. I wasn't in a big hurry so it wasn't a big deal. Tim, gets back to me pretty quickly with this:
Sorry for the delay, I had it listed as shipped on our paperwork but the tracking showed it never went out, so I did some checking, it looks like the package got knocked off the shipping table and was hiding behind a big roll of bubble wrap. I am sending this priority for you. You should have it in hand on Monday.
I just had to laugh. I had that happen to me once and it took me months to figure out that I had dropped the envelope behind the couch. He got back to me faster than I expected and the package arrived within days. I can't say enough good things about this company and I'll be upgrading to a much larger system from them.
I've had to slow down on the brewing since I got this system. It's making things too easy.