Brutus Brewer
Well-Known Member
- Joined
- Jul 12, 2006
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- 468
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I work for a smallish rubber manufacturer in the sales department. There are 3 of us in sales all together with a customer list of about 1000 that we will ship to in a years time. The majority of the time we are all in the office, but there are about 35 days per year where my boss and I travel together. When a phone call comes in the ladies answering the phone are free to assign the call to whomever they want, they have no direction on who to give calls to whatsoever.
I have been lobbying for a system where the list is split into 3 with each sales person responsible for one segment, pretty simple and straight forward and certainly nothing revolutionary. Every time I bring this up to the bosses they want no part of it, especially my immediate boss. His boss would go for parts of it, but doesn't want to "step on anyone's toes" and tell him what to do. Isn't that what you're supposed to do when you're the boss?
Anyway, I'm curious how other organizations structure their sales/customer service departments. Does anyone have suggestions that I could use to sway my bosses? I would have thought greater efficiency, a more thorough knowledge of your customer, or a myriad of other things that a more organized staff would have created would've been convincing enough but apparently not.
I have been lobbying for a system where the list is split into 3 with each sales person responsible for one segment, pretty simple and straight forward and certainly nothing revolutionary. Every time I bring this up to the bosses they want no part of it, especially my immediate boss. His boss would go for parts of it, but doesn't want to "step on anyone's toes" and tell him what to do. Isn't that what you're supposed to do when you're the boss?
Anyway, I'm curious how other organizations structure their sales/customer service departments. Does anyone have suggestions that I could use to sway my bosses? I would have thought greater efficiency, a more thorough knowledge of your customer, or a myriad of other things that a more organized staff would have created would've been convincing enough but apparently not.