Terrible customer service from the brewing network!

[breez7]

I ordered some stuff from the brewing network store like 2 weeks ago, they took my money and I haven't gotten my stuff. They won't respond to my emails or anything. All I want to know is whats going on, is it on back order, lost, something else???

Its pretty pathetic that they cant respond to 2 emails within 7 days!

Anyone else have a bad experience with them?

 

[weirdboy]

I'll bet they respond when you call your credit card company and reverse the charges.

 

[breez7]

I Just want my &^%!. Its not like I'm asking for much. All they need to say is "we are out of stock it will be in in _____ wks"

But since they won't respond I don't know what to think. I've never been known as a patient person ha.

 

[Acoma]

From listening to the show it sounds like it takes quite a while to A. Receive your stuff and B. To get a response to emails. I've never ordered anything from them so I can't personally comment. However, I agree with Weirdboy. You can always dispute it and you can also go online and trash them. Well, I guess we can check the second option off.

 

[breez7]

Haha ya I'm working on that one, but the moderators on their forum wont post anything I write.

Eventually I'll sneak one through:rockin:

 

[Puckhead]

I got a hop grenade shirt a while back and it was 2-3 weeks at the earliest with no word on if it had shipped just that the order placed

Sent from my iPhone using HB Talk

 

[509inc]

I saw those guys on BrewingTV and was not impressed. The guy who runs the show had never done a first wort hop... and he runs a brewing show.

In my opinion they are lame. But I'm just some loser on the internet.

 

[breez7]

So it sounds like its not just me, their service sucks

 

[breez7]

Ya I saw that too, it was pretty funny watching him fumble around trying to figure out how to use his brew rig. He can't measure hops, maybe the internet is way beyond his capabilities.

 

[509inc]

I wish I had a 20 gal Tippy dump system even if it was an old used system. Unlike him I would know how to use.

May be it was all beer they drank or the goofing around they were doing, but I was not impressed one bit.

 

[ArcaneXor]

Justin will be the first to admit that he is a bad brewer. That's why they have people on their shows that are good at what they do, like Jamil Zainasheff, John Palmer, Mike McDole & Nathan Smith.

As for the poor service from the store... I am not particularly surprised about it. You'll get your stuff eventually, but if you don't want to wait any longer, reverse the charge.

 

[breez7]

i suck at waiting.....thats why i brew ales:rockin:

 

[codewritinfool]

Haha ya I'm working on that one, but the moderators on their forum wont post anything I write.

Eventually I'll sneak one through:rockin:

That is not true. The post you are talking about was approved. In fact, it was your FIRST and ONLY post on the forum, there's nothing else in the queue.

 

[NTabb]

I found the typical order from the BN takes about 3 weeks, but you'll definitely get your gear. Justin may not be the best brewer, but the show has some of the most knowledgeable, awarded brewers in ANY radio or video show. Just sayin...

 

[breez7]

thanks for noticing that 'fool', I guess they are slow with more than one thing, took over an hour to post it.

NT, I love their show, dont get me wrong. Thats why I bought the stuff. If I had every great brewer in the world coming in and out of my house, I would hope that some of that would rub off on me. Just sayin...

 

[NTabb]

If I was a betting man, I'd say he knows alot more about brewing than he leads on. I could be wrong though, but I think the "entertainment" factor of him being the worst brewer in the house has its fun.

Isn't Codewritenfool the Brewing Network's moderator?

 

[breez7]

who knows...

Lets give him a warm welcome to the most knowledge filled forum out there HBT!!!

Welcome fool

 

[Denny330]

Let's not turn this into another hbt v. bn flamefest. HBT looked pretty bad the last time. Honestly, you hear the shows. You know that Justin is pretty much a one person show there and has a lot of stuff going on. Just relax.

Welcome to Code as well. He does some great work on the BN site.

 

[fifelee]

I'm guessing Justin is busy with the TV show they are creating. You will get your stuff. He is giving away some of the best brewing info/interviews in the world with his show. Over all he has done a great service to the homebrew community with his network. I'd cut him some slack.

 

[Beerrific]

I'm guessing Justin is busy with the TV show they are creating. You will get your stuff. He is giving away some of the best brewing info/interviews in the world with his show. Over all he has done a great service to the homebrew community with his network. I'd cut him some slack.

I agree. And really, if you listen to the shows, a delay should not surprise and/or bother you. Remember rule #1 of the brewers code.....

 

[FirefighterSR2]

For what it's worth, I've ordered from the BN twice. The first order went off without a hitch. The second I needed a "rush" on so I could have it to work the BN booth at our state competition. I made Justin aware of the time sensitive nature of the order, and he responded personally...guaranteeing it would be here. It was.

I won't make excuses for your order not being there, but in my experience this seems to be the exception rather than the rule.

 

[elproducto]

I believe it's Justin's mom who actually deals with the store, so treat it as an amateur venture I guess.

 

[Seamus]

I saw those guys on BrewingTV and was not impressed. The guy who runs the show had never done a first wort hop... and he runs a brewing show.

In my opinion they are lame. But I'm just some loser on the internet.

Are you grouping Jamil and Tasty in with those guys that you aren't impressed with? I'm no fanboy but they have both have some respectable accomplishments.

 

[Malticulous]

They are just a bunch of drunks. They don't intend to be crooks.

 

[dunleav1]

I agree. And really, if you listen to the shows, a delay should not surprise and/or bother you. Remember rule #1 of the brewers code.....

LOL. He has no idea what you are talking about.

 

[user 7154]

I saw those guys on BrewingTV and was not impressed. The guy who runs the show had never done a first wort hop... and he runs a brewing show.

In my opinion they are lame. But I'm just some loser on the internet.

I've been brewing for nearly 8 years and I've never done a FWH. I'm not so sure how you come to the conclusion that that really matters or how it measures the worthiness of running a brewing show. Justin doesn't pretend to be some sort of Messiah of brewing - practically the opposite. Listen or watch the show and you might realize that. They have been "over the air" for nearly six years now. Perhaps that alone should earn them some respect.

But you are at least partially right.

 

[xsists]

I'm "friends" with BN on facebook and they posted the other day they knew people wanted their stuff and they were shipping it out this week.

 

[brewrangerx]

I have always gotten my merch in a reasonable time frame. you have to remember that the BN is not amazon, it is Justin and JP (and sometimes Justin's Mom) that are packing and shipping your orders...and if you are keeping up with the show, they are busy producing a tv show.

 

[calpyro]

Let's not turn this into another hbt v. bn flamefest. HBT looked pretty bad the last time.

Too late. It's pretty much on fire. So much for Brewers Code..........

 

[DesertPunk1981]

It took me 7 months to get two T-shirts from them as well (with a few polite email reminders). I enjoy the podcast a lot, but I am hesitant to order more stuff. I know the frustration you have, but I would email them every couple weeks to remind them you didn't receive it. Good Luck