Does anyone have contact info for Spike Brewing? I've tried their info@ email and a phone number I found on this site to no avail.
I recently ordered a 15 gallon kettle from Spike Brewing. Great kettle. Great ordering experience.
I decided to get the full false bottom for it and didn't notice a dropdown on the page to choose the size. That dropdown also defaulted to the 10 gallon size. I guess I thought all the kettles were the same diameter and just different heights for volume, so the false bottom was one-size-fits-all. That is not the case. When I wrote to inquire about why the FB I received was smaller, Tim @ Spike figured it out. I've been trying to figure out how to return the 10 gallon one and order the 15 gallon one, but I haven't heard a thing from them since he said that I ordered the wrong size which was Monday morning. I can't find any info on their website about returns.
Anyway, just hoping someone where has a way to get in touch with them. Thanks!
scott
I recently ordered a 15 gallon kettle from Spike Brewing. Great kettle. Great ordering experience.
I decided to get the full false bottom for it and didn't notice a dropdown on the page to choose the size. That dropdown also defaulted to the 10 gallon size. I guess I thought all the kettles were the same diameter and just different heights for volume, so the false bottom was one-size-fits-all. That is not the case. When I wrote to inquire about why the FB I received was smaller, Tim @ Spike figured it out. I've been trying to figure out how to return the 10 gallon one and order the 15 gallon one, but I haven't heard a thing from them since he said that I ordered the wrong size which was Monday morning. I can't find any info on their website about returns.
Anyway, just hoping someone where has a way to get in touch with them. Thanks!
scott