RIP Riptide pump

[Bobby_M]

Were you able to verify that the shaft is leaning by measuring to the circular face of the head to the shaft at various points in the circumference?

 

[Jako]

Were you able to verify that the shaft is leaning by measuring to the circular face of the head to the shaft at various points in the circumference?

I was not, I don't own the tool (can't think of the proper name right now) but i am going to ask at work.

Blichmann replied to me. They provided a few things to look at so I will do that this evening and report back.

 

[Jako]

Blichmann has offered to take my pump in to be serviced and repaired and sent back. I am pretty satisfied with that.

 

[Bobby_M]

That's really good because I've been waiting for an answer back from them about how to handle it. That was you that sent me an email that you bought it from me correct? I had one other customer have a similar issue, but not worn through as much as yours so I got confused about who may have emailed me. The reason I didn't just offer to swap the heads for you is that I've been out of stock on the pumps for about a month.

 

[Jako]

That's really good because I've been waiting for an answer back from them about how to handle it. That was you that sent me an email that you bought it from me correct? I had one other customer have a similar issue, but not worn through as much as yours so I got confused about who may have emailed me. The reason I didn't just offer to swap the heads for you is that I've been out of stock on the pumps for about a month.

That was me, I was wondering why you didn't reply so that makes a ton of sense! I appreciate you saying something and completely understand you're reasoning. Something like this shouldn't fall on the retailer.

You're website is my go to for everything I need and will remain that way. Hopefully this isn't a reoccurring issue or I might look into modifying my brew system and going yo a gravity feed system.

Related but off topic. My friend i work with said the housing on his was not to spec brand new he replaced the impellor and housing out of pocket and it fixed the issue.

He said his new impellor housing was extremely magnet and the old one wasn't. My housing wasn't magnetic untill i put it into the pump motor.

 

[matt_m]

I've got a lot of brew days on mine and its still going great other than regularly losing the @#$% washer down the drain. I bought 100 from McMaster Carr so I'm good for a year or two lol. Hopefully yours will be trouble free when you get it back.

 

[Jako]

Thanks for the good wishes. Things happen in manufacturing no matter how diled it i.

 

[Bobby_M]

That was me, I was wondering why you didn't reply so that makes a ton of sense! I appreciate you saying something and completely understand you're reasoning. Something like this shouldn't fall on the retailer.

You're website is my go to for everything I need and will remain that way. Hopefully this isn't a reoccurring issue or I might look into modifying my brew system and going yo a gravity feed system.

Related but off topic. My friend i work with said the housing on his was not to spec brand new he replaced the impellor and housing out of pocket and it fixed the issue.

He said his new impellor housing was extremely magnet and the old one wasn't. My housing wasn't magnetic untill i put it into the pump motor.

Please keep me updated. I do have replacement back caps and impellors if Blichmann does drop the ball.

 

[Jako]

Please keep me updated. I do have replacement back caps and impellors if Blichmann does drop the ball.

For sure. Pump left Monday I hope to get an update soon

 

[Jako]

Pump arrived today, the motor and impellor was replaced. Even though the pump was under warranty I am extremely grateful that it was repaired. With shipping the turn around was quick.

I was especially upset as soon as it happened but I quickly reminded myself that this stuff happens and it will be taken care of (most of the time). Nice to know Blichmann stands behind the warranty and to be honest very little hassle.

Looks like this passed quality control on my birthday, hah must be a good sign right?

 

[Bigdaddyale]

What was the reason the pump failed?

 

[Jako]

What was the reason the pump failed?

Didn't say unfortunately.

 

[Jako]

After running the pump its sooo quiet. Guess I didn't understand what it should have sounded like from the beginning.

 

[Gruel]

Glad to hear this came to a good resolution.

 

[Hwk-I-St8]

After running the pump its sooo quiet. Guess I didn't understand what it should have sounded like from the beginning.

I can barely tell when mine is running. The difference between it and my old chugger is stark.

 

[Jako]

Yeah I am really blown away. Like you said I can't even tell its on. Also the power switch is a little nicer and easier to use. Its slightly smaller and not so hard to push in