Or driving a couple hours on a Saturday night to resolve a "Level A" problem (6 hour resolution), only to find out the idiot that called in the problem had changed the locks on the building & hadn't set new keys to the main office. Got him out of bed at 1 a.m. to let us into the building. He wanted to downgrade to a Level B (48 hours), but I pointed out that a Level A HAD to be resolved, it could not be downgraded. So, he drives over, lets me in and I push the reset on the building's router.
He bitched to my Senior VP, who told him the problem wasn't even a Level B and he shouldn't have called it in in the first place. And next time he made security changes without keep our group current, he would be looking for a new job.
Monday was good.
that just made me happy