Morebeer Will Not Get Another Order!

[zoebisch01]

I have had the same thing with the order being held twice. But a good thing did happen recently (well a bad thing followed by a good thing). I ordered an easy siphon and I left in the package until the day I went to first use it. Well I open it up and the thing was cracked in half. I emailed them and they sent out a replacement rather quickly, no questions asked.

I will have you know, if they hadn't done so it would have been the last order. I don't have time to screw around with poor customer service. My time is valuable.

 

[zoebisch01]

You are 100% correct. Like I said, I have no idea why some people are not contacted, as I don;t work in the CS department. And I'm not saying that my experience is the sole reason we don't offer subs. Sorry if it came across that way.

Jipper, tbh you should contact your CS guys or someone that can look into this issue (in general). This forum alone is in part (indirectly) responsible for the tremendous growth of some online Homebrew shops. Many of them have reps on here.

 

[SpanishCastleAle]

Bird,
I got contacted via e-mail that they didn't have Willamette...I called...they said the Willamette just came in.

I have ordered from other vendors (not HB supplies) and they have a check box that says something like:
_ - Ship order without back-ordered items
_ - Ship entire order when complete

But the vendor pays the extra shipping if they have to ship a backordered item later.

I think the gripe some people have is this:
I can brew this weekend without the <insert random $3 item here> but I can't brew this weekend without the rest of the order.

Also, can't remember if Morebeer has this but my LHBS has a check box for: Allow us to choose a suitable replacement
...but I can see how that might be a Pandoras Box.

 

[Yooper]

We've heard both sides of the issue- thanks Jipper for chiming in and accepting responsibility. As we've had both sides, there doesn't seem to be any reason to leave this thread open.

Thanks for everyone's input.