More Beer Customer Service

[jdoiv]

After reading all of this I don't particularly want to order from them, but they're the only place that I have found that carries these changable label tap handles in black and this particular length:

I've seen 12" ones at other stores, but I like these shorter ones. Does anybody know where else to find these things?

Here ya go Bufford! http://taphandles.go-ssl.com/store/index.php?main_page=product_info&cPath=3&products_id=21

 

[The_C_Tripp]

I live right next to a more beer showroom. So I don't order anything. I just head down the street and get it in person =p

 

[gratus fermentatio]

My experiences with them says they suck. The orders are never right, mixed up item, broken, short. I mean, I wouldn't want be known as the store that fixes things after they consistently screw up. Get it right the first time at least 90% of the time. Nothing like waiting up to a week for the replacement items.

I've never done biz with them, but I'll have to echo Bobby's sentiments here.
I'd rather deal with a biz that gets things right the 1st time consistantly.
I understand mistakes will be made once in a while, but make too many mistakes & I'll take my biz elsewhere. Regards, GF.

 

[fifelee]

Wow a 4 year thread bump. Nice work.

 

[ceweldon]

 

[Acoma]

I wonder how his hops are doing almost 4 years later??

 

[smokinghole]

I'll keep this old thread going as well.

I just had an order with them. They had the lowest price I could find on belgian cages. Since I had just got a ton of corks from St Pats on clearance I figured I'd buy the same amount of cages. Well I wanted 1000 cages and their 1k cage category was "sold out". So I emailed customer service asking if they'd sell me 10 of the 100ct cages for the same price. Based on the fact I'm posting and complaining you can figure they told me that it basically isn't going to happen. Plus I wanted hungarian oak cubes which I was prepared to buy a full pound. Only to find out that surprise they were sold out but not listed as sold out.

 

[gclay]

Awesome!!!

 

[Blindguardian]

I just know that the 2 times I have ordered from them, both orders have messed up in some way. The first order was all packed together and the grains I ordered (5 lbs) were torn open and all in the box, the second time they did not send all the items that I had ordered and had to wait an extra week for both of the orders to be fixed.That is when I decided to start to shop someplace else!

 

[RiverBirchBrew]

I just ordered some stuff the other day. I've never ordered from them so I'll post my results.