Different people on each team
This is exactly what I've been trying to show you, and what we've been working toward. And that's why it feels like people either don't want to hear it, or don't grasp it yet.
Our editorial team, aside from me personally, has no connection to the agency side. Different people, different locations, with a different boss — Austin Ray. That's one of the reasons why we made the decision to hire Austin.
Our agency team, aside from me, is made up of designers who work solely on brand strategy. They don't write for GBH in any capacity.
I own the entire businesses, and I'm the only one who regularly works on both sides of it.
Do the two entities you're describing in the real estate company you work for have any shared ownership amongst the partners? The board? Investors? If so, in the end, you're still asking your customers to trust.
Similarly, a newspaper like the Trib tries to maintain a division between its reporters and it's advertising and new venture businesses. The literally call it a "content monetization engine." But even then it's all a theory. Influence still gets through and requires humans with the right intent to disclose, or correct the bias when they see it. It always comes down to trusting people with a healthy amount of skepticism.
I've never said I'm unbiased. I am absolutely biased from numerous influences on me and my business. Every one of my writers has some sort of bias at work in their content — and internally we call it out all the time to keep each other in check.
My only claim is that I simply believe that we've done a good and fair job toward our readership of highlighting those conflicts and providing our honest opinions on the industry.