Frostbrewer
Well-Known Member
Steve responded to my concern about my fermenter clamps not actually sealing the lid down. Here is the response.
Hi Frostbrewer,
Most of our fermenters have been fine. We tested a bunch and they were all airtight so we sent out the rest without testing every one. I'm sorry that yours didn't clamp all the way down.
We have been looking into ways of bending the clamps so that they clamp down all the way. But they are thick enough that this isn't easy to do by hand. So if you can figure out an easy way to bend the clamps let us know.
Until then, the temporary solution would be to add a shim to the top of the fermenter, so that it clamps down tight. This isn't a permanent solution, but if you wanted to keep your current fermenter, then you could proceed that way.
But if you want a full replacement we can send you a return label and send us back the fermenter. When we receive the fermenter back from you, we will send out a new one with an airtight seal. Then we will find out a way to bend the clamps at the warehouse.
You will need to send the fermenter back in the same packaging it came in. Also, you should keep the fittings and we will send you just the fermenter and lid. Let me know if you want us to send you a return label.
-Steve
Works for me. Awesome customer service. I will be sending it back, i have no idea how to appropriately bend those clamps and I really don't want to deal with adding a shim to the lid.
I hate to say it but I am a tad worried that the missing .25 gallon of headspace will negatively affect the fermenters performance. It isn't enough to make me demand a refund but I'll really have to be careful about how full I get the fermenters. That tiny hole on top likely wont cut it as a blowoff hole.
Hi Frostbrewer,
Most of our fermenters have been fine. We tested a bunch and they were all airtight so we sent out the rest without testing every one. I'm sorry that yours didn't clamp all the way down.
We have been looking into ways of bending the clamps so that they clamp down all the way. But they are thick enough that this isn't easy to do by hand. So if you can figure out an easy way to bend the clamps let us know.
Until then, the temporary solution would be to add a shim to the top of the fermenter, so that it clamps down tight. This isn't a permanent solution, but if you wanted to keep your current fermenter, then you could proceed that way.
But if you want a full replacement we can send you a return label and send us back the fermenter. When we receive the fermenter back from you, we will send out a new one with an airtight seal. Then we will find out a way to bend the clamps at the warehouse.
You will need to send the fermenter back in the same packaging it came in. Also, you should keep the fittings and we will send you just the fermenter and lid. Let me know if you want us to send you a return label.
-Steve
Works for me. Awesome customer service. I will be sending it back, i have no idea how to appropriately bend those clamps and I really don't want to deal with adding a shim to the lid.
I hate to say it but I am a tad worried that the missing .25 gallon of headspace will negatively affect the fermenters performance. It isn't enough to make me demand a refund but I'll really have to be careful about how full I get the fermenters. That tiny hole on top likely wont cut it as a blowoff hole.