Kegs from Keg Connection

[lamarguy]

I recently picked up my order in person.

I have another beef with them however, some of mine had really old & worn poppet orings and one of the pressure relief valves was leaking and I couldn't get it to seal properly...I'd expect to get replacement parts.

Were the kegs holding pressure when you picked them up in person? If they weren't, I'd recommend you ask them to pressure the kegs next time. It takes 2 seconds with their huge air compressor setup.

I shouldn't have to call in the first place. When someone spends $500 on kegging equipment it should work without replacement parts.

One of the kegs I purchased from them a while back had a leaky relief valve (rubber was old and hard). They promptly replaced it, but I made an effort to call them instead of complaining in a forum they don't read.

Not taking sides, just sayin'.

 

[tkone]

Weird. I've never had a problem with customer service from there. I'm sorry to hear about your troubles i'm assuming they're just having a busy holiday season.

 

[AnonyBrew]

I made an effort to call them instead of complaining in a forum they don't read.

Not taking sides, just sayin'.

I'm simply sharing information with my fellow brewers on my experience. It's not like I'm out to put them out of business or anything. We all learn from each others' experiences.

What I've gained from the experience is to be sure the post components are working or have been replaced prior to ordering kegs in the future. I may still order more kegs from them, I'll be a bit more picky next time. Especially if I'm picking the kegs up myself.

 

[lamarguy]

What I've gained from the experience is to be sure the post components are working or have been replaced prior to ordering kegs in the future.

Correct, the simple solution is to verify the kegs hold pressure (at the time of purchase, if possible).

If the kegs are not pressurized and you fail to ask them to, as least give them a call and afford them the opportunity to resolve the problem.

 

[JesseRC]

No one vendor out there is selling kegs that have been taken apart and parts replaced (poppets). They claim to hold pressure upon recieving them and that's it. If you want like new quality then buy them new. If they don't hold pressure , don't email them , give them a call. These are used kegs guys, some of them are decades old. We like them because most just need oring replacement but don't be surprised if they need more. If I replace a poppet, I bet I won't ever replace that poppet again in my lifetime. Good luck an happy kegging.

 

[AnonyBrew]

I'm new at kegging so I guess it sounds like my expectations have been too high. Next time I order kegs I'll expect poor seals.

 

[JesseRC]

I'm new at kegging so I guess it sounds like my expectations have been too high. Next time I order kegs I'll expect poor seals.

I'm not saying you shouldn't expect good seals you should. What I'm saying is that vendors aren't taking the kegs apart and visually inspecting each and every poppet, oring, and relief valve. They are just cleaning them and applying pressure, if it holds pressure , then they sell them. Once you buy them, and then clean them and replace the orings, taking them apart, you may dislodge residue or realize something is just too worn or brittle.

If after cleaning/applying keg lube, they dont hold pressure , I would contact the vendor and ask for a replacement or parts. But I would not expect them to know the condition of the parts because I know they were not torn apart prior to sale.


I'm not trying to stir trouble , just trying to inform everyone of the process and condition of most used kegs. I've bought kegs from 4 different vendors, and I've had issues with all of them, but not issues that were not taken care of or solved with orings, keg lube, or a return.

 

[AnonyBrew]

I'm not saying you shouldn't expect good seals you should. What I'm saying is that vendors aren't taking the kegs apart and visually inspecting each and every poppet, oring, and relief valve. They are just cleaning them and applying pressure, if it holds pressure , then they sell them. Once you buy them, and then clean them and replace the orings, taking them apart, you may dislodge residue or realize something is just too worn or brittle.

If after cleaning/applying keg lube, they dont hold pressure , I would contact the vendor and ask for a replacement or parts. But I would not expect them to know the condition of the parts because I know they were not torn apart prior to sale.


I'm not trying to stir trouble , just trying to inform everyone of the process and condition of most used kegs. I've bought kegs from 4 different vendors, and I've had issues with all of them, but not issues that were not taken care of or solved with orings, keg lube, or a return.

Thank you very much JesseRC! Please pay attention to this new keggers.