zachattack
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Wow it's like talking to a brick wall
Wow it's like talking to a brick wall
At what point will homebrewtalk stop putting up with this garbage?
At what point will homebrewtalk stop putting up with this garbage?
The question will be if anything beneficial is actually done to make things right. These guys seem long on promises and short on delivery. Please let us know if he actually follows through on anything.
mjdonnelly68 said:Again and to his credit, Jeff seemed very willing to make good once I posted to the forum.
This has been happening for at least a year, and at this point I hold the forum partly responsible for not removing them as an advertiser. Just contact your credit card company and dispute the charges, you will get your money back quickly and move on to a reliable vendor.
The forum will and has removed paying Vendors for being scammers. Please review this statement of when a vendor will be removed: https://www.homebrewtalk.com/f173/when-does-hbt-remove-vendor-286063/#post3554028
You posted this in a thread that is pages and pages long, much of it dedicated to complaints about Kegcowboy.com's lack of communication, poor customer service and slow fulfillment. There is no editing or censoring of those comments here, despite Kegcowboy being a paying vendor.
I also note that you have posted only 4 times in the forum in a year, all of them about kegcowboy.
FYI, you only have 60-days to dispute a credit card charge so some of you should get on that.
Disputing the charge for non-delivery is based on the expected delivery date, not the date of the actual charge. At least that is how Visa/MC worked back when I would in the dispute department for Chase.
Every time the vendor said it should be a couple more weeks (or anything like that when asked), resets the clock on the dispute timeframe. Save any email messages or forum posts that would work in your favor to extend the date.
Even based on the October 5th date that paulster2626 mentioned (which I think was extended in the thread where he told everybody what ship the chillers were sitting on) would give people roughly another month to dispute the charge. I would not wait too much longer, unless you can get an email or something from the vendor with an updated delivery date.
So where else can I order a wort chiller from and have it delivered quick-time? Or at least not have my VISA charged until she ships?
If anything is learned here, I hope the vendor has garnered a few pointers in communication/customer service.
FYI, they are now shipped. I received a FedEx tracking number, so it seems that they were actually on that ship.
If anything is learned here, I hope the vendor has garnered a few pointers in communication/customer service.
Dear Paul,
The products have been sent out to you. The order information is given below
Order ID: #3447
Shipping method: FedEx Home Delivery (Residential addresses only)
Shipment date: 11/08/2012, 12:55:28 PM
Carrier: FedEx
Products:
1 x 40 Plate Wort Chiller
Disputing the charge for non-delivery is based on the expected delivery date, not the date of the actual charge. At least that is how Visa/MC worked back when I would in the dispute department for Chase.
Every time the vendor said it should be a couple more weeks (or anything like that when asked), resets the clock on the dispute timeframe. Save any email messages or forum posts that would work in your favor to extend the date.
Even based on the October 5th date that paulster2626 mentioned (which I think was extended in the thread where he told everybody what ship the chillers were sitting on) would give people roughly another month to dispute the charge. I would not wait too much longer, unless you can get an email or something from the vendor with an updated delivery date.
I am still waiting to hear anything.
I just called them and was told they are in charleston on the ship and they expect them
Soon. Email will be sent out when mailed. Not sure how a few people just got them?
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