btbnl
Well-Known Member
Another very satisfied Keg Connection customer here.
After happily using my 4-way high-pressure Taprite regulator for two years, my keezer temperature probe failed, freezing the beer and forcing slush back up the lines into the regulator bodies (2 years ago they didn't have check valves). Cue sticky regulators, irregular pressure control, and a general mess.
Zack at Keg Connection offered to clean and refurbish it and add check valves, for the cost of postage and parts. However once I returned it he discovered that there was actually a more serious problem with it, and offered simply to replace it with an updated model with check valves at no cost!
Great customer service, and a loyal future customer.
After happily using my 4-way high-pressure Taprite regulator for two years, my keezer temperature probe failed, freezing the beer and forcing slush back up the lines into the regulator bodies (2 years ago they didn't have check valves). Cue sticky regulators, irregular pressure control, and a general mess.
Zack at Keg Connection offered to clean and refurbish it and add check valves, for the cost of postage and parts. However once I returned it he discovered that there was actually a more serious problem with it, and offered simply to replace it with an updated model with check valves at no cost!
Great customer service, and a loyal future customer.