Jerk NB Employee

[TheCADJockey]

 

[iijakii]

Obviously the only course of action here is for OP and Jeff to have a brew-off. Whoever has the tastier wit wins like a billion dollars.

 

[bob1852]

Except that it turned out not to be the case, but rather a misunderstanding of an out-of-context off-hand comment.

The salesman was just using his snarky wit, not actually making fun of the wit beer kit.

 

[soccerdad]

snarky wit

and the point after is .... GOOD

 

[BigTerp]

It's pretty clear everyone is missing the most important fact in this entire thread...........................

Northern Brewer has taps in their break room!!!!!!!!!!!!!!! :rockin:

 

[geoffm33]

It's pretty clear everyone is missing the most important fact in this entire thread...........................

Northern Brewer has taps in their break room!!!!!!!!!!!!!!! :rockin:

Starting to think this was a long con humblebrag.

 

[GHBWNY]

The salesman was just using his snarky wit, not actually making fun of the wit beer kit.

As in, "Snarky Belgian Wit" ?

 

[Doctor_M]

I guess I'm one of the few who continues to boycott northern brewer after their shoddy business practices a few years ago.

 

[geoffey]

I guess I'm one of the few who continues to boycott northern brewer after their shoddy business practices a few years ago.

Care to go into any detail?

 

[Doctor_M]

Care to go into any detail?

https://www.homebrewtalk.com/showthread.php?t=430306

There was a much longer thread than that but it is either deleted or I cannot find it. After seeing how they handled the situation I will never do business with them or Midwest ever again.

 

[Billy-Klubb]

I've never had a problem with NB or their customer service. but if I was treated poorly, I'd get up in arms about it. I have worked in customer service and I know what people are like. thick skin or not, smart mouthy comments don't belong on either side of the counter. it's a show of arrogance. as a customer I stand my ground and defend against it. and while I hated rude customers, at the end of the day they were the ones paying my bills. it sounds like the situation has been resolved, but this whole thread seems to stand on one solid point: Be courteous on either side of the counter. An inch professionalism goes for miles.

 

[Billy-Klubb]

I've never had a problem with NB or their customer service. but if I was treated poorly, I'd get up in arms about it. I have worked in customer service and I know what people are like. thick skin or not, smart mouthy comments don't belong on either side of the counter. it's a show of arrogance. as a customer I stand my ground and defend against it. and while I hated rude customers, at the end of the day they were the ones paying my bills. it sounds like the situation has been resolved, but this whole thread seems to stand on one solid point: Be courteous on either side of the counter. An inch professionalism goes for miles.

reported for not misspeeling things.

 

[hunter_le five]

reported for not misspeeling things.

Self-reported. Now there's a man of integrity.


#BK4prez

 

[beergolf]

He must be a golfer, because golfers call penalties on themselves...


O wait.. there is no way I can see Billy-Klubb as a golfer.

 

[Billy-Klubb]

Self-reported. Now there's a man of integrity.


#BK4prez

I promise to screw over the American people and anyone else who gets in my way. Then I shall impeach myself.

 

[beergolf]

I promise to screw over the American people and anyone else who gets in my way. Then I shall impeach myself.

Billy- Klubb for president......

 

[Billy-Klubb]

Self-reported. Now there's a man of integrity.


#BK4prez

Billy- Klubb for president......

we need T-Shirts. the back should say "Stout Season 365"

 

[saazall]

Absolutely agree that courtesy is lacking these days and a little more of it from both sides of the counter is appreciated by both parties.

On another note I find the vision of BK in customer service somewhat unsettling.

+1 #BK4prez. I like his platform.

 

[gratus fermentatio]

This thread does go to show how even a 'satisfied' customer may never make a comment to clarify this.

The reason the 'customer is always right' is that people are quick to complain when things go wrong but are very slow to share when they have had a positive experience. It's a difficult game for companies, stores, etc. to play, but they must understand the rules seldom change.

This rings true. Seems to me the company & employees have made an admirable effort to make things right, gotta give 'em credit for that; Makes me think I might do some mailorder biz with them sometime in the future.
Regards, GF.

 

[gratus fermentatio]

As in, "Snarky Belgian Wit" ?

Oh, now that's a good wit!
I hope the NB guys see this & name a wit beer kit "Snarky Belgian Wit," that would be soooooo awesome! Put the employee's pic on the box, I'm LOLing!
Regards, GF.

 

[madscientist451]

The solution is easy, stop buying kits, find a Witbier recipe on line and order what you need from another supplier. Everything comes to your door and you don't have to deal with a-holes at the store. Or maybe your are taking yourself too seriously?
Everyone has different tastes and maybe the guy at the store doesn't like Witbier and was just making a little joke?
I don't like Witbier either, but if you like it, brew what you like and enjoy yourself.
Don't let others bring you down, life's too short for that.

 

[GHBWNY]

Billy- Klubb for president......

In what party?

Re - PUB - lican?

 

[kombat]

Care to go into any detail?

Long story short:

They got hacked and thousands of customers' credit card numbers were stolen. People started noticing fraudulent charges and asked around to see if anyone else might have been noticing the same thing, to try and figure out where it may have happened. Turned out a lot of them had recently been shopping online at Northern Brewer. They alerted NB about a possible breach. NB denied it. It became clear that NB was indeed the lone common thread among all the victims. NB continued to deny it. Finally, months later, NB admitted they had indeed been hacked, and recommended that everybody get new credit cards.

They got hacked.
They lied about it for months.

Fool me once, shame on you. Fool me twice ....

How many chances do you give a company that acts like that?

 

[geoffey]

Wasn't it Midwest that was hacked?

 

[kombat]

Wasn't it Midwest that was hacked?

They're the same company.

 

[joshesmusica]

I just honestly can't understand why this thread wasn't locked after it had been resolved.

 

[BGBC]

In before the lock!

 

[geoffm33]

I just honestly can't understand why this thread wasn't locked after it had been resolved.

Agreed, though would have been great for OP to respond/acknowledge the post by NB.

 

[Homercidal]

I just honestly can't understand why this thread wasn't locked after it had been resolved.

With you guys posting such intelligent and insightful responses, we just couldn't make ourselves do it. I feel like a giddy schoolgirl on her first date each time a new post appears. :eyeroll:

 

[joshesmusica]

With you guys posting such intelligent and insightful responses, we just couldn't make ourselves do it. I feel like a giddy schoolgirl on her first date each time a new post appears. :eyeroll:

I'm on the phone right now so this is the best I can do:

I like!