Home Depot is KRAP (?)

[jmendez29]

I have a few gripes against HD. Three separate occasions I went there for various projects and got less than acceptable assistance. Carpeting, cabinets and countertops. Had no problems when I asked about appliances for the kitchen, but ended up not buying there anyway. Carpeting I sat there for about 40 minutes until I got assistance, but the lady was busy and at least came every 10 minutes or so to let me know she hadn't forgotten about me. The cabinets and countertops, I was there for a half hour each time and noone even asked if I needed help. Both times I went to the customer service desk after about ten minutes to get help and was told the that the person was on break and would be there shortly. So both times, I brought my business elsewhere.

And the last complaint is with their credit card. I paid my bill in full and the next month I get a $2 interest charge. I thought this was crap so I called to get it reversed. On the phone, they told me they couldn't reverse it and that I would have to pay it. At this, I asked to have my account cancelled. When I got transferred to a different department, they told me that they would reverse it if I kept the account open. To this, I less than politely declined. I understand that this is just a bank or credit company, and not HD, but they choose to affiliate themselves with this company and should hold themselves equally accountable for their actions. It's their name on the card, not the bank.

Besides, I have a Lowes and Menards in town. I don't need HD.

 

[the_bird]

I never go to Depot expecting one iota of customer service. It's reasonably convenient, but when I need help with something, I go online, or go to a specialty store. No sense ordering tile from Depot when I can drive to a great tile store, have better selection, get great advice from people who know their ****, and the folks there know me by name when I come in for the second time.

Depot's customer service locally has been a little bit better, but I figure the folks who work there mostly either never did any real construction work or failed out of the business. They're usually friendly enough, but I don't ask for anything more than to show me where they've hidden the teflon tape.

 

[TxBrew]

Lots of stores use the Policy of putting an item back after returned and then if it gets another complaint it gets taken off.

 

[Dalarast]

Lots of stores use the Policy of putting an item back after returned and then if it gets another complaint it gets taken off.

I work at a big box retail electric store and I have had to deal with this problem a few times. I don't know HD or Lowes policy on returned items; but if say a item comes back with the factory seal still intact the customer service reps will ask if its been open; but will not break the seal to insure it has never been opened and sealed carefully. But I know that people return items (good ol PS3') that they have stole and put another item in place (the best was a old PS1) and seal the factory seal on the box. New customer comes back and has this look of complete anger at my employees and of course screaming all holy hell. No way for my store to know whats in the hearts of thieves so we of course get the customer the item they want and ever knock off the price (or my favorite) gift cards.

All open items though at all retails should be marked and reduced obviously. And mistakes do happen. I always attempt to insure the customer is given the best deal possible (for the simple fact they had to return to the store even if they don't keep the opened item and gets a new in box) and the customer always gets a extra discount/$$ on gift card if they are friendly and understanding. Yelling customers or ones who threaten my employees are always treated the best way... full refund and good luck to ya.

 

[yummybeer]

jmendez99 reminded me of another reason i don't go to home depot.

about 6 years ago when the wife and i moved into our house, we remodeled the kitchen. got the cabinets and countertops from home depot. gave them the correct measurements so i know i did things right on my end of the deal. first mistake they made was a cabinet that was 2 inches short widthwise (and yes i did measure things correctly before giving them the measurements). second mistake they made was the coutertop was made wrong by means of being made the mirror oppisite of what it needed to be (i gave them a layout of the kitchen and where the cabinets/countertops were to go). and third mistake made was the countertop was at the store where we ordered the cabinets/countertops from for a week before they contacted us that the countertop was at the store. meanwhile, while the countertop was at the store, it was damaged to the point that the countertops had to be made again a third time. first time-countertop and cabinets made wrong demensions, second time-damaged countertop, third time- countertop finally made right. and the cabinets took two times before they were right.
mistakes do happen, but not that many mistakes for the same kitchen within 4-6 weeks.

 

[BeerRunner]

I've got a good one. Before I deployed to Afghanistan, I bought a bunch of stuff to box up and have sent to me after I got settled in. One was a a set of Wal-Mart clippers so I could get free haircuts. I opened 'em up and hair clippings everywhere! I couldn't just drive to Wal-Mart and return them, either. I just said screw it and paid for haircuts. The barbers were cuties from former USSR so no big loss.

 

[Zul'jin]

They made good after the bad situation. Step 1 Bad situation. Step 2 Made good.

I've bought several things at Home de Pot that were broken when I got them. Not just in need of tweaking, like small engines will usually be but, flat out broken. It was so bad that before I stopped shopping there, I asked them if they were selling defective returns or refurbished items as new.

It's Lowes and ACE now. Plenty more better.

O&BTW, the price of copper tube has gone down.

 

[Dalarast]

I've got a good one. Before I deployed to Afghanistan, I bought a bunch of stuff to box up and have sent to me after I got settled in. One was a a set of Wal-Mart clippers so I could get free haircuts. I opened 'em up and hair clippings everywhere! I couldn't just drive to Wal-Mart and return them, either. I just said screw it and paid for haircuts. The barbers were cuties from former USSR so no big loss.

HA! In Iraq all of the barbers were cute little Asian girls! It made getting a hair cut worth it... in fact I went in country both time with a bic'ed head and came home with a groomed dome. Its the little things!

 

[jimba009]

O&BTW, the price of copper tube has gone down.

Thanks for the info, I have been wanting to construct a CFC for awhile now.

 

[Skins_Brew]

i generally hate HD. Their prices are usually a little bit higher then lowes and they have a crappy selection compared to lowes. For example, its winter, HD pretty much clears out a lot of grilling supplies. In the winter, I cannot get cowboy charcoal or any wood chunks from HD. Lowes on the other hand has cowboy and NUMEROUS types of wood, including apple, which HD never has. I also prefer how lowes has their store laid out. The employees at HD usually have no idea what they are talking about BUT, there have been a few times where I have asked them something and they know what I am talking about. HD is about 2 min away and lowes is about 15, so it really depends on what kind of mood I am in.