I placed my present order and came home two days later and had a message on my answering machine apologizing that they sold out a yeast I had ordered. The message asking how I wanted to deal with it. I called and discussed my options and decided to split the order into two parts. I needed some other yeast sooner so I had them ship that separately. It arrived a few days later. The rest is due tomorrow. Excellent service. They are my first go to for grains and hops. If they don't have what I am looking for, then I start looking elsewhere. I like that they are adding more product all the time and will continue to order from them.