Frothy3001
Active Member
Hi fellow brewers. I just received a 7 gallon conical fermenter, it has a small dent pushing in right on the conical join area, it looks smooth in shape about 1 inch diameter. will this be an issue down the road?
Dent in fermenter.
- Thread starter Frothy3001
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BeerguyNC61
Well-Known Member
Got a picture?
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Frothy3001
Active Member
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Frothy3001
Active Member
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Frothy3001
Active Member
BeerguyNC61
Well-Known Member
Is that brand new?
Hamsterbite
Well-Known Member
Probably not. If you got it for a scratch and dent price, rock on. If you paid full boat, ask for a replacement or a partial refund.
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Frothy3001
Active Member
i paid full boat, brand new, so im disappointed to say the least. probably shipping but who knows. Its from Stout kettles and i hear they give good service, so i will wait and see.
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Frothy3001
Active Member
getting a replacement tank. So its all good.
CHEERS!
CHEERS!
Hamsterbite
Well-Known Member
BeerguyNC61
Well-Known Member
Glad to hear they are making it right!
How long before you see the re[placement?
Hope it makes it without issues this time.
How long before you see the re[placement?
Hope it makes it without issues this time.
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Frothy3001
Active Member
Well UPS denied the claim, and it was obvious that it was damage from shipping. Way to keep your standards low UPS, as per usual. Anyways, as soon as UPS denied the claim, John called me and took care of it. As soon as i got of the phone, 10 minutes later i received a tracking number for the new tank in the mail. Very pleased with the service. should be here this week or the next. Sent US postal service this time. Cheers to Stout for taking care of business.
BeerguyNC61
Well-Known Member
That suck about UPS and speaks volumes about the type of stand up guy John is!!!
Way to go John!
Way to go John!
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